Anna Willis
Carrollton,IL
Summary
Detail-oriented Configuration Technician with expertise in inventory management, device configuration, and quality assurance. Proven ability to enhance team collaboration and ensure safety compliance in fast-paced environments.
Overview
7
7
years of professional experience
24
24
Certifications
Work History
Configuration Technician
World Wide Technology
Edwardsville, Illinois
08.2024 - Current
- Updated firmware in docking stations.
- Processed RMA devices with third-party vendors to ensure timely resolution of returns.
- Maintained inventory of parts and supplies for efficient operations.
- Transferred devices to different locations using WMS.
- Daily use of CBIZ and Oracle to perform various job duties.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Collaborated with shipping and receiving departments to ensure timely delivery of orders to the lab.
- I made sure cellular modems were returned to vendors to avoid charges, and that dispositions were made.
- Maintained and updated spreadsheets to track lab inventory for accurate resource management.
- Followed safety protocols when handling tools and materials on-site.
- Executed administrative tasks to improve workflow by managing label printing with barcodes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked closely with our ops team to ensure customer satisfaction.
Warehouse Operator
Medline Operations
City of Saint Peters, Missouri
02.2019 - 06.2023
- Used RF scanner to pick items from bins and complete orders.
- Collaborated with team members to enhance picking processes and optimize workflow.
- Maintained organized inventory to ensure quick access and retrieval of products.
- Inspected products for quality assurance prior to packing and shipping to customers.
- Organized order picking by utilizing bin locations, product codes, and other identifying information.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Labeled boxes for outbound shipping to ensure accurate delivery and placed in outbound collection areas.
- Followed safety protocols to create a secure working environment for all staff.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Utilized headset and Lucas system to ensure accurate picking of customer medical supply orders.
Education
Bachelor of Arts - Accounting
Blackburn College
Carlinville, IL05-2011
Skills
- Customer service and support
- Procurement and vendor relations
- Supply chain management
- Data analysis
- Inventory control
- Device configuration
- Firmware updates
- Barcode labeling
- Parts procurement
- Quality assurance
- Administrative support
- Team collaboration
- Problem solving
- Time management
- Attention to detail
- Safety compliance
- Teamwork
- Microsoft Excel, WMS, CBIZ, Worldship, Oracle proficiency
- Multitasking skills
Certification
Servicing HP PCs 2024-Pillar 4 Replacing Parts- World Wide Technology 2025
Custom Section 1
Kevin Sharp
Current Supervisor- EDJ Lab
(314) 305-9028
Torre Williams
Previous Team Lead- AT&T Refurb Lab
(618) 660-4336
Timeline
Configuration Technician
World Wide Technology
08.2024 - Current
Warehouse Operator
Medline Operations
02.2019 - 06.2023
Bachelor of Arts - Accounting
Blackburn College