- Gym Workouts
- Audio Books
- Hiking
- Dogs/Cats
- Baking
Anna Wilson
Nashville,TN
Summary
Experienced and passionate Restaurant Manager with over 10 plus years in the food service industry, including leadership roles in cafés, bakeries, and ice cream/dessert shops. Skilled in staff training, scheduling, and maintaining efficient, customer-focused operations. Known for fostering positive team environments, ensuring product quality and safety, and creating memorable guest experiences. Dedicated to achieving sales goals while inspiring staff through hands-on leadership and genuine care for both employees and customers.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Waitress/Bartender
Outback Steakhouse
05.2023 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to streamline food preparation and service processes.
- Trained new waitstaff on menu offerings and service standards to enhance team performance.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Consistently sold an average of three personalized options daily, meeting or exceeding store sales goals
Musician
Self Employed
07.2008 - Current
- Mentor and tutor disciples in violin
- Participated in recording sessions
- Performed in front of live audiences as a part of theater productions
- Collaborated with other musicians to schedule rehearsals and performances
- Performed live at various venues, showcasing adaptability to different environments and audiences.
- Skilled in violin performance with formal Suzuki method training, adept at learning by ear and interpreting sheet music
General Manager
Marble Slab Creamery/Great American Cookie
11.2021 - 08.2022
- Analyzed sales data to identify trends, informing menu adjustments and promotional strategies.
- Developed and executed training programs for staff to improve service quality and team performance.
- Directed all aspects of daily store operations for a high-volume Marble Slab Creamery location, ensuring efficient service and exceptional guest satisfaction
- Recruited, interviewed, and hired employees, managing all staffing needs and ensuring appropriate coverage for peak business hours
- Trained, coached, and supervised staff on company standards, product preparation, and safety protocols to maintain consistent service quality
- Oversaw inventory management, cash handling, and scheduling to optimize productivity and control costs
- Implemented promotional initiatives and upselling techniques that boosted sales and increased repeat business
- Handled customer inquiries and resolved concerns with professionalism, enhancing the store's reputation for friendly service
- Ensured full compliance with food safety, sanitation, and corporate operational guidelines
General Manager
City Limits Cafe
11.2015 - 11.2021
- Hired and trained employees
- Monitor food preparation ensuring high-levels of safety and quality
- Perform walk-throughs regularly to gauge timeliness and quality of service
- Maintain inventory and reorder supplies as needed
- Document and quickly resolve all customer satisfaction issues
- Directed daily operations to enhance customer satisfaction and streamline service efficiency.
- Implemented cost-control measures, optimizing budget adherence and resource allocation.
- Oversaw compliance with health regulations, ensuring a safe dining environment for guests and staff.
Waitress, Hostess, and Cashier
Athens Greek Restaurant
08.2015 - 10.2016
- Check register for cash and charge totals at the beginning and end of each shift
- Conduct inventory checks and restock supplies as needed
- Document and quickly resolve all customer satisfaction issues
- Answer customer inquiries and quickly resolve any issues
Shift Manager
Bruegger's Bagels
10.2012 - 09.2015
- Monitor front and back of store/restaurant for operational efficiency
- Check register for cash and charge totals at the beginning and end of each shift
- Document and quickly resolve all customer satisfaction issues
- Inspect store/restaurant for cleanliness and workflow efficiency
- Coordinated catering orders and special events, ensuring accurate fulfillment and timely delivery
- Assisted clients with menu selections and personalized options to meet event needs and preferences
- Managed inventory and prepared food items to maintain quality and presentation standards
- Collaborated with kitchen and service staff to ensure seamless event execution and customer satisfaction
- Consistently met or exceeded sales targets through upselling and personalized recommendations.
Education
Associate of Science - Occupational Therapy
Nashville State University
Nashville, Tennessee05-2024
Skills
- Management
- Service excellence
- Employee training
- Adept at balancing simultaneous duties
- Facilitating visitor experiences
- Collaborative teamwork
- Strategic decision-making
- Conflict resolution skills
- Effective time management
- Allergy management knowledge
Accomplishments
*certified server trainer
*First chair orchestra
Certification
- Certified CPR
- ABC license (current)
Interests
Timeline
Waitress/Bartender
Outback Steakhouse
05.2023 - Current
General Manager
Marble Slab Creamery/Great American Cookie
11.2021 - 08.2022
General Manager
City Limits Cafe
11.2015 - 11.2021
Waitress, Hostess, and Cashier
Athens Greek Restaurant
08.2015 - 10.2016
Shift Manager
Bruegger's Bagels
10.2012 - 09.2015
Musician
Self Employed
07.2008 - Current
Associate of Science - Occupational Therapy
Nashville State University