Sasha Hachlica
Wheatfield,Indiana
Summary
Experienced in fast-paced restaurant environments. Reliable and friendly foodservice worker with a strong track record of delivering excellent customer service. Excels at taking orders, memorizing menu items, and ensuring customer satisfaction. Known for organizational skills and ability to multitask efficiently. Has a knack for anticipating customer needs and providing prompt service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
WAITRESS/BARTENDER
Sandy Pines Golf Club
05.2024 - Current
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions
- Demonstrated excellent customer service skills while working in a fast-paced environment
- Managed multiple tasks simultaneously while maintaining high quality standards of service
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience
- Processed accurate cash and credit card transactions
- Delivered meals to tables quickly while ensuring accuracy of orders placed by customers
- Managed closing duties such as counting money and cleaning
- Contributed positively to the team atmosphere in order to promote an enjoyable work environment
- Obtained food and drink orders using standard order pad or memorization
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods
- Memorized frequent customer preferences to build relationships and loyalty
MEDICAL RECEPTIONIST
The Neurological Institute
02.2023 - 05.2024
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly
- Answered phones promptly and directed calls appropriately
- Used customer service skills to interact with the patients and provide them with what they may need
- Updated patient records, medical histories, and contact information for traceability
- Scanned and documented new patient information in electronic health records for registration purposes
- Greeted patients immediately upon arrival, providing excellent customer service
- Collected co-payments and co-insurance and issued appropriate receipts during check-in
- Scheduled appointments, managed calendars, and coordinated meetings efficiently
- Used basic knowledge of medical terminology in daily office tasks
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations
- Evaluated daily schedules, accommodating patient flow and minimizing missed appointments
- Balanced and posted payments to accounts and verified patient eligibility for services
- Followed up on overdue payments from patients or insurance companies in a professional manner
BEVERAGE CART ATTENDANT
Sandy Pines Golf Club
03.2022 - 11.2022
- Maintained cleanliness of cart, restocked items as needed, and kept track of inventory levels
- Demonstrated excellent customer service skills while interacting with guests in a friendly and professional manner
- Took inventory and restocked beverage cart before and during shifts
- Provided accurate change for customers in a timely manner ensuring satisfaction with their transactions
- Operated cash register efficiently and accurately to process payments
- Stocked shelves with merchandise including beer, wine, soda, juices, snacks., at the start of each shift
SERVER
Hooters
07.2021 - 10.2022
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Used good communication skills to reduce guest dissatisfaction
- Memorized menu to help diners make informed meal choices
- Assisted with training of new staff members
- Processed payments and completed register transactions accurately
- Used focus and memorization skills to keep track of tables and remember orders
- Prepared and served food and beverages to customers
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts
Education
CCMA IN CLINICAL MEDICAL ASSISTING CANDIDATE, Medical Terminology
Texas A&M International University
09.2024
HIGH SCHOOL DIPLOMA -
Kankakee Valley High School
Wheatfield, INDIANA06.2019
Skills
- Front Desk Operations
- Critical Thinking
- Insurance Verification
- Checking Patient Details
- Organization and Time Management
- Account Management
- Patient Data Processing
- Paperwork Coordination
- Customer Service
- Order Accuracy
- Menu Memorization
- Team Collaboration
- Stress management
- Positive attitude
- Strong multitasking
- Time management
- Problem-solving
- Attention to detail
- Organizational Skills
- Self Motivation
- Reliable and Responsible
References
References available upon request
Certification
- Certified Clinical Medical Assistant (CCMA)
Timeline
WAITRESS/BARTENDER
Sandy Pines Golf Club
05.2024 - Current
MEDICAL RECEPTIONIST
The Neurological Institute
02.2023 - 05.2024
BEVERAGE CART ATTENDANT
Sandy Pines Golf Club
03.2022 - 11.2022
SERVER
Hooters
07.2021 - 10.2022
CCMA IN CLINICAL MEDICAL ASSISTING CANDIDATE, Medical Terminology
Texas A&M International University
HIGH SCHOOL DIPLOMA -
Kankakee Valley High School
- Certified Clinical Medical Assistant (CCMA)
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