Anna Young
Assistant Manager
Gurnee,IL
Summary
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager of Operations
Chilis's Bar And Grill
Gurnee, IL
04.2021 - Current
- Introduced new methods, practices and systems to reduce turnaround time.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every guest.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Monitored employee productivity and optimized procedures to reduce costs.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed inventory control, cash control and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Completed point of sale opening and closing procedures.
Bartender/Server
Chili's Bar And Grill
Gurnee, IL
03.2017 - 04.2021
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Answered customers' questions, recommended items and recorded order information.
- Cultivated warm relationships with regular customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Education
High School Diploma -
Warren Township High School
Gurnee, IL 08.2013 - 05.2017
Skills
Purchasing and planning
Timeline
Assistant Manager of Operations
Chilis's Bar And Grill
04.2021 - Current
Bartender/Server
Chili's Bar And Grill
03.2017 - 04.2021
High School Diploma -
Warren Township High School
08.2013 - 05.2017
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