Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Event Registration Manager
Financial Times
New York
12.2024 - Current
Develop comprehensive registration plans to ensure efficient operations on the day of the event.
Set up registration on-site, troubleshoot hardware and software for badge printing.
Resolve customer service issues related to registration processes.
Implement security protocols to protect confidential information collected during registration.
Train staff in registration procedures.
Maintain up-to-date records of event attendees, including contact information, and payment details.
On-Site Tech Representative
Choose2Rent
Miami
10.2021 - 12.2024
Set up hardware for badge printing, session scanning, and lead capture.
Built registration for on-site check-in.
Troubleshot and maintained hardware and software throughout the event.
Trained staff on the hardware and software for registration and scanning.
Trained exhibitors on lead capture.
Established relationships with existing customers to promote new product or service opportunities.
Assisted customers with order placement, returns, exchanges, and refunds.
Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
Bartender
Emirates Sports Bar
Rego Park
08.2021 - 09.2023
Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Maintained inventory of liquor, beer, wine, and other beverage items.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Adhered to state regulations regarding serving alcohol responsibly.
Performed opening and closing duties including restocking supplies.
Bartender
Sunset Terrace
New York
10.2013 - 02.2020
Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Measured and mixed house ingredients to prepare both custom and menu drink orders.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
Studied industry trends to inform planning of bar menu and development of new drink recipes.
Bartender
Grand Hyatt Hotel
New York
12.2006 - 02.2020
Set up banquet bars, stocked all supplies and put together table arrangements for each event.
Prepared specialty drinks to support servers.
Completed regular bar inventories and daily requisition sheets.
Monitored patron alcohol consumption to encourage safety.
Advertised, marketed and recommended drink options to guests.
Arranged bottles and glasses behind bar to make attractive displays.
Provided positive and knowledgeable responses to guest questions and desires.