Anna Zavala
Boerne,TX
Summary
Hardworking and reliable licensed Real Estate professional with strong ability in the Listing process and office administration. Highly organized, proactive and punctual with team-oriented mentality. Proven success working remotely.
Overview
9
9
years of professional experience
Work History
Listing Coordinator
Neal & Neal Team
San Antonio, TX
10.2021 - 04.2023
- Worked hand in hand with several different Agents through the various points of the listing process until the property went under contract.
- Maintained an average of 50 Active listings monthly while also handling an average of 20+ new incoming listings monthly.
- Collaborated with photographers, videographers, repairs as needed for each listing.
- Proficient in Dotloop, Trello, SISU and other CRM's.
- Knowledge of five different MLS systems
- Updated listings information when necessary for price adjustments etc.
- Entered all information, photos, necessary documents into MLS.
- Reviewed all documents associated with a sale before they were uploaded into MLS.
- Uploaded listed properties through various online platforms including real estate websites.
- Maintained accurate data on current listings in database systems.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Managed client inquiries about listed properties via phone or email.
- Prepared contracts and agreements for successful listings.
- Established key business relationships within industry by using responsiveness and efficiency.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers through phone, text and email conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Listing Partner
Shine Team Realtors
Harker Heights, TX
07.2016 - 09.2019
- As Listing Partner, I consistently averaged 70-75 closed Listings per year
- I would complete Market Analysis, and Net Sheets for clients. I would discuss the findings with clients, while educating them on the current market. I would also discuss the potential financial findings, whether they could be making money, or may have to bring money to close based off the Net Sheet/their loan amount.
- I would attend Listing appointments and convert appointments to signed clients.
- I would convert the clients to our Property Management Company if they were unable to sell at the current time. I would then follow up with them every year until they were in a position to sell.
- I would advise clients on any repairs or updates that may need to be done to help the home sell faster, or at a higher price point.
- I would coordinate any repairs with vendors and clients.
- I would ensure files were completed to hand over for a smooth transition to go on the market with the Listing Coordinator.
Pre-Listing Coordinator
Shine Team Realtors
Harker Heights, TX
08.2014 - 07.2016
- As Pre-Listing Coordinator, I was the first point of contact for all Listing leads.
- I would gather all pertinent information and schedule all appointments for the Listing Team.
- I would type up all Listing agreements and follow up with clients to ensure all paperwork was complete.
- I would also schedule repairs, staging, and pictures for all clients to ensure a smooth transition to our Listing Coordinator.
- I would arrange sign and lockbox drop off.
- I would also enter all client information into various Real Estate follow up databases/CRM.
- I was also responsible for all Listing calendars; Listing Agent, Photographer, Walk Through person, Sign/Lock box runner and Stager-as well as kept up the calendar for the CEO of our company.
- I would also assist in front office duties as needed, and order supplies for the Listing Department.
Education
Some College (No Degree) - Real Estate And Business Management
Central Texas College
Killeen, TXSkills
- Strong work ethic
- Time management
- Team player
- Sufficient Computer skills
- Familiar with various Real Estate CRM's and Databases; Top Producer, DocuSign, Skyslope, etc
- Articulate and Persuasive
- Adaptability and Flexibility
- MLS Data Entry and Maintenance
- Attention to Detail
- Real Estate License
- Notary Public in Texas
Communication Skills
Effectively communicated with all members of the Listing Team, Closing Team, and Residential Management Team. Educate clients at Listing Appointments on current Market Values, Market Trends, and best options for them regarding the potential sale of their home. Set expectations clearly to clients explaining and demonstrating the benefit of our Team dynamic during their home sale process. Following up with past clients who were not ready to sell during the previous year and providing them with an updated analysis.
References
Available upon Request
Timeline
Listing Coordinator
Neal & Neal Team
10.2021 - 04.2023
Listing Partner
Shine Team Realtors
07.2016 - 09.2019
Pre-Listing Coordinator
Shine Team Realtors
08.2014 - 07.2016
Some College (No Degree) - Real Estate And Business Management
Central Texas College
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