Anna Zawidlak-Czechyra
Maspeth, York,New
Summary
Sharp-eyed, motivated, and reliable retail client advisor, result-focused with strengths in communication and collaboration skills. Easy going personality with 6 years of experience ensuring seamless customer transactions and thriving sales, managing inventory, and adhering to departmental policies. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
20
20
years of professional experience
Work History
Sales Support Supervisor
Prada Group
11.2022 - Current
- Managed opening and closing procedures for front and back of house.
- Partner with CRM manager to drive in store client brand awareness and retention events in effort to grow client base.
- Partner with management to device action plans for client advisors to grow prospects, interactions and private appointments KPI's.
- Supervising selling floor of 16 client advisors during peak hours to elevate client experience with seamless service.
Client Advisor
Prada Group
11.2021 - 11.2022
- Helped customers find specific products, answered questions and advice.
- Developed trusting relationships with customers by making personal connections.
- Managed client book of 200+ clients and achieved 100% of sales every quarter consistently through virtual and in person appointments.
- Met merchandise processing standards and maintained organized and accessible work area.
Floor Assistant
Prada Group
10.2016 - 11.2021
- Built and maintained relationships with peers and upper management to drive team success
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Boutique opening and closing procedures
- Cash handling, taking care of refunds and returns
- Inventory control, preparing for cycle count, reconciling
Sales Associate/Assistant Manager
Mangia 57 Inc
08.2003 - 05.2013
- Executed company policies, procedures, and safety standards to ensure proper cleanliness and safety of office and equipment.
- Offered strong customer service skills, keeping customers satisfied and increasing sales.
- Provided customer service and was involved in training new team members each month.
Education
Bachelor of Arts - Psychology
City University of New York, Hunter College
09.2012
Master's Degree -
Academia Ignatianum
Cracow06.2003
Skills
- Computer Literacy, PowerPoint, Microsoft Office Excel, SAP, CRM Software, Verbal and Written Communication, Critical Thinking,
- Attention to Detail, Outlook, Multitasking
- Direct sales, solution selling, strategic planning
Timeline
Sales Support Supervisor
Prada Group
11.2022 - Current
Client Advisor
Prada Group
11.2021 - 11.2022
Floor Assistant
Prada Group
10.2016 - 11.2021
Sales Associate/Assistant Manager
Mangia 57 Inc
08.2003 - 05.2013
Bachelor of Arts - Psychology
City University of New York, Hunter College
Master's Degree -
Academia Ignatianum
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