Michael Steger - Account Manager / Inside Sales Representative - H&K Perforating

Summary

Results-driven Inside Sales and Account Manager with over 5 years of experience in B2B sales, customer relationship management, and order fulfillment within manufacturing and industrial environments. Proven track record of building client trust, driving revenue growth, and providing exceptional customer service from quote to delivery. Proficient in ERP systems (PS DATA, AS400, Global Shop), CRM tools (HubSpot), and order processing.

Overview

14

years of professional experience

Work History

Account Manager / Inside Sales Representative

H&K Perforating

Chicago, IL

11.2024 - Current

Manage inbound and outbound sales for a high-volume manufacturer with over 130 years in the perforation industry.
Conduct 25+ weekly client calls to pursue reorders, re-engage inactive accounts, and identify customer needs.
Quote orders by sourcing raw materials internally or externally and follow up consistently to close deals.
Build strong customer relationships by tailoring solutions based on price, lead time, or quality priorities.
Handle order entry, send compliance certificates, and provide end-to-end customer support.

Inside Sales Representative

Ryan Herco Flow Solutions

Addison, IL

05.2023 - 08.2024

Quoted industrial customers and processed purchase orders for one of the largest U.S. plastic distributors.
Maintained daily reports (open orders, shipping coordination, performance metrics) using AS400.
Specialized in valves, fittings, and plastic components for industrial applications.

Account Manager

Lexington Steel

Bedford Park, IL

01.2022 - 03.2023

Managed accounts generating 1,500-2,000 tons of flat-rolled steel orders monthly.
Quoted cold rolled, hot rolled pickled & oiled, and galvanized steel products.
Coordinated shipments with logistics, optimized coil usage, and maintained ERP system (PS DATA).

Inside Sales Representative / Territory Account Manager

Core Pipe Products

Carol Stream, IL

08.2018 - 03.2021

Managed West Coast sales territory for stainless steel pipe fittings and flanges.
Quoted steel distributors and secured new accounts through cold calling and relationship building.
Closed a $409K deal-2nd largest in 3 years-after developing rapport and trust with key clients.
Generated over $1.7M in sales from one account over 2+ years.

Server

Ki's Steak & Seafood

Glendale Heights, IL

07.2012 - 09.2018

Delivered high-end service in an upscale dining environment; honed interpersonal and multitasking skills.

Telemarketer / Sales Representative

Stanley Exteriors

Westchester, IL

03.2017 - 08.2018

Cold called residential prospects and sold home improvement services including windows, siding, and gutters.
Resume updated- Cognesense

Education

Associate's degree - Business Management

College of DuPage

06-2007

High School Diploma -

Glenbard East High School

Lombard, IL

06-2003

Skills

Mathematical aptitude

Forecasting & Metrics Reporting

Retail sales

Customer site (as sales environment)

Vendor relationship management

Customer relationship management

Direct sales

Epicor ERP

Project management

Telemarketing

Deal closing

Upselling

Client communication

HVAC/R

Basic math

Time management

Customer communication

Dietary department experience

Microsoft Dynamics Navision

Filing

IT

Customer training

Social media management

Account analysis

Sales management

Communication skills

English

Sales

Technology sales

Bluebeam

Written communication

Technical Proficiency

Computer literacy

Purchasing

Customer service

Live chat

Data analysis skills

Team Collaboration

Customer complaint resolution

Cold Calling & Lead Generation

Manufacturing & Industrial Sales

Analysis skills

Inventory management

Manufacturing

Inventory control

Marketing

Math

B2B sales

Dealership experience

SAP

Windows

Research

Business development

Serving

Sales development

Product management

Business requirements

Data entry

Cash handling

Conflict management

Assembly

Pivot tables

HubSpot

Communication

Data manipulation

Product information management

Microsoft Excel

CRM Tools: HubSpot, Zoho

Phone communication

Retail sales transactions

Geometry

Teamwork

Writing skills

Customer retention

Sales management systems proficiency

Solution selling approach

Restaurant experience

Typing

CAD

Negotiation

Customer Relationship Management (CRM)

B2B Sales & Account Management

Order fulfillment

Sales support

Blueprint reading

Managing customer accounts

Technical sales

Metal fabrication

ERP Software: PS DATA, AS400, Global Shop

OEM

Client interaction via phone calls

Load & unload

Mechanical troubleshooting

B2C

Conducting sales calls

JD Edwards

Microsoft Office

NetSuite

Computer operation

Order entry

Supply chain management

Microsoft Word

Carrier sales

Computer skills

Order processing

Word processing

Sales experience within manufacturing

Phone call management

Product demos

CRM system proficiency

Industrial equipment

Critical thinking

Customer relationship building

Clean workspace maintenance

Territory management

Initial Contact (sales skills)

Metals experience in materials engineering

HR sourcing

Oracle EBS

Quoting & Order Entry

Productivity software

Problem-solving

Microsoft Dynamics 365

Microsoft Outlook

Accountability

Sourcing

Cold calling

Microsoft Powerpoint

Manufacturing company experience

Customer support specialist experience

Office (as sales environment)

Sales quoting

Appointment scheduling

Databases

Oracle

Attention to detail

Negotiation & Upselling

Technical & Inside Sales

Salesforce

Moving

System administration

CRM software

Product development

Outbound calling

Interpersonal skills

Industrial manufacturing sales experience

SAP ERP

Prospecting

Inside sales

Continuous improvement

Organizational skills

Account management

Relationship management

Achieving sales targets

Sales strategy

Pricing

Blueprint specification interpretation

ERP systems

Food service

Lighting sales

Software sales

Languages