Christopher Snyder
Middletown,OH
Summary
Dedicated customer service and Retail Sales Associate with proven sales achievement and strong relationship-building skills. Experienced Construction Laborer skilled in blueprint interpretation and effective communication from management and staff. Demonstrates reliability and problem-solving capabilities while meeting tight deadlines and completing challenging tasks efficiently.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Account Manager, Inside Sales
PX Wholesale
Springdale, OH
07.2021 - Current
- Developed sales strategies tailored to client needs, resulting in increased engagement.
- Cultivated strong relationships with clients to enhance customer satisfaction and retention.
- Collaborated with cross-functional teams to streamline account management processes.
- Analyzed market trends to identify new business opportunities and drive growth initiatives.
- Led initiatives that enhanced operational efficiency within the inside sales department.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
- Developed strong relationships with key clients, resulting in increased account retention and growth.
- Expanded client base through targeted prospecting and effective lead generation efforts.
- Consistently maintained high levels of client satisfaction through proactive communication and prompt problem resolution.
- Collaborated closely with cross-functional teams to ensure seamless service delivery for clients.
- Maintained a high level of product knowledge, enabling confident and informed sales presentations to potential clients.
- Facilitated regular team meetings to share best practices, discuss challenges, and foster a collaborative work environment.
- Strategically prioritized workload based on account size, potential revenue gains, or risk factors affecting success.
- Increased overall revenue by identifying upselling opportunities and presenting relevant product offerings to existing clients.
- Updated accounts and maintained long-term relationships with clients.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Worked closely with other departments to promote products and marketing campaigns.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Extraction Technician
Cedar Creek Premium Hemp Extracts
Springdale, OH
07.2021 - Current
- Operated extraction equipment to produce high-quality hemp extracts.
- Ensured compliance with safety regulations and industry standards during extraction processes.
- Developed efficient workflows to enhance production speed without compromising quality.
- Trained new technicians on extraction techniques and operational protocols.
- Led troubleshooting efforts for equipment malfunctions, ensuring minimal downtime.
- Collaborated with quality control team to maintain product integrity throughout extraction phases.
- Streamlined inventory management of raw materials and finished products for optimal workflow.
- Implemented best practices that reduced waste in the extraction process, promoting sustainability initiatives.
- Maintained extraction and infusion operations by initiating, coordinating and supporting operational policies and procedures.
- Supported product development initiatives with timely delivery of high-quality extracts for analysis and testing.
- Improved product quality by conducting regular equipment maintenance and calibration.
- Performed data analysis on extracted samples to evaluate effectiveness of various methodologies.
- Participated in ongoing professional development activities to stay current with industry trends and advancements in extraction technology.
- Followed policies and procedures for daily operations to fully comply with state regulations.
- Managed inventory of laboratory supplies and materials, ensuring availability for efficient work performance.
- Performed quality assurance through analytical testing for quality, consistency and efficacy.
- Maintained accurate records of extraction processes for consistency in future procedures.
- Provided technical expertise during audits, demonstrating thorough knowledge of extraction processes and regulatory requirements.
- Ensured compliance with industry regulations through strict adherence to guidelines during all extraction procedures.
- Reduced downtime with proactive troubleshooting of extraction equipment issues.
- Conducted routine inspections on equipment to identify any potential issues before they escalated into major problems.
- Kept equipment working properly with regular upkeep and planned preventive maintenance.
Mechanical Engineering Technician
Cincinnati Testing Laboratory
Cincinnati, OH
07.2014 - 07.2021
- Operated testing equipment including tensile testers and hardness testers.
- Conducted mechanical tests on materials to evaluate strength and durability.
- Analyzed test results, ensuring compliance with industry standards.
- Collaborated with engineers to refine testing procedures for improved accuracy.
- Managed documentation of test results for regulatory compliance audits.
- Organized data archive of engineering specifications, drawings and maintained traceability of documents through proper filing and indexing.
- Troubleshot malfunctioning systems swiftly, effectively mitigating delays in project timelines.
- Maintained a safe working environment by adhering to industry best practices and company safety guidelines.
- Enhanced team productivity by providing training sessions on new software tools and techniques relevant to mechanical engineering tasks.
- Calibrated precision instruments for accurate measurements, ensuring adherence to strict quality standards.
- Supported quality assurance measures through meticulous inspection of components prior to assembly.
- Collaborated with engineers on prototyping efforts, refining designs based on test results and feedback.
- Verified component functionality through rigorous testing protocols, reducing instances of defects or malfunctions in final products.
- Reduced maintenance downtime by implementing preventive measures and routine inspections.
- Provided technical support to customers, addressing concerns promptly and maintaining strong relationships with clientele.
- Coordinated with cross-functional teams to ensure timely completion of projects, meeting client specifications and deadlines.
- Frequently diagnosed mechanical problems and determined how to correct issues.
- Operated a variety of tools and equipment to complete mechanical repairs.
- Inspected and tested equipment, machinery and components to diagnose issues, recognize defects, and determine appropriate repairs.
- Implemented preventive maintenance measures to decrease emerging issues.
- Followed optimum preventive maintenance plans for complex mechanical systems.
Route Sales
Prepaid Xpress
Lebanon, OH
04.2013 - 07.2014
- Reviewed sales data, customer concerns, and identified new opportunities to inform business strategy during weekly planning sessions.
- Implemented comprehensive tracking processes to monitor performance across all 17 routes, enhancing operational oversight.
- Boosted accessory sales by 25% in first six months of taking over route responsibilities.
- Defined and communicated clear targets and objectives to team members, aligning efforts towards shared goals.
- Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
- Serviced 375 current customers over 17 routes.
- Monitored timelines and flagged potential issues to be addressed.
Manager/ Co-Owner
Allder'O Inc. LLC. DBA Lucky's Woodsdale Drive Thru
Trenton, OH
06.2006 - 04.2013
- Led merchandise selection, pricing, planning and marketing.
- Implemented innovative programs that enhanced employee loyalty and minimized turnover.
- Interviewed and worked closely with vendors to acquire and develop desired products.
- Anticipated consumer buying patterns to create a purchase and inventory plan.
- Monitored and analyzed sales records and consumer purchasing trends.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
- Monitored and analyzed sales records and consumer purchasing trends to inform inventory decisions.
- Anticipated consumer buying patterns to develop effective purchase and inventory strategies.
- Assembled promotional displays, including quarter and full-size point of purchase displays.
- Educated employees on new merchandise during seasonal workshops.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Loaded and unloaded merchandise using a ladder and pallet jack.
- Organized store merchandise racks by size, style and color.
- Answered customer questions regarding store merchandise, department information and pricing.
- Rotated manufacturer products regularly.
- Negotiated prices, discount terms and all transportation arrangements for merchandise.
- Loaded and unloaded merchandise efficiently using ladder and pallet jack in a safe manner.
Education
High School Diploma - Academic
Lebanon Senior High School
Lebanon, PA01-1993
Certificate - Drafting & Design
Lebanon County Vo-Tech
Lebanon, PA01-1993
High School Diploma - Mechanical Engineering
Pennsylvania School of Technology
Williamsport, PASkills
- Account management
- Customer service management
- Client management
- Sales management
- Customer service
- Relationship management
- Strategic planning
- Project management
- Technical sales
- Service focus
- Attention to detail
- Communication expertise
- Interpersonal relations
- Effective at multi-tasking
- Dependable and reliable
- Self-motivated
- Strong work ethic
- Works well independently
- Superior organization ability
- Operational procedures
- Risk assessment
- Mathematical aptitude
- Strategic thinker
- Teamwork and collaboration
- Customer service
- Account management
Timeline
Account Manager, Inside Sales
PX Wholesale
07.2021 - Current
Extraction Technician
Cedar Creek Premium Hemp Extracts
07.2021 - Current
Mechanical Engineering Technician
Cincinnati Testing Laboratory
07.2014 - 07.2021
Route Sales
Prepaid Xpress
04.2013 - 07.2014
Manager/ Co-Owner
Allder'O Inc. LLC. DBA Lucky's Woodsdale Drive Thru
06.2006 - 04.2013
Certificate - Drafting & Design
Lebanon County Vo-Tech
High School Diploma - Academic
Lebanon Senior High School
High School Diploma - Mechanical Engineering
Pennsylvania School of Technology