Debra Nass
Marathon,WI
Summary
Results-driven Account Manager with expertise in customer relationship building, strategic prospecting, and pipeline management. Known for exceptional problem-solving abilities and a commitment to enhancing customer satisfaction.
Overview
36
36
years of professional experience
Work History
Account Manager, Inside Sales
Renaissance Learning Inc.
Wisconsin Rapids, WI
02.2011 - 09.2025
- Assisted in managing client relationships and resolving inquiries efficiently.
- Supported sales team in generating leads and maintaining updated client records.
- Learned to utilize CRM software for tracking sales activities and customer interactions.
- Collaborated with cross-functional teams to ensure smooth order processing and fulfillment.
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed high call volumes while maintaining quality standards and customer satisfaction.
- Trained new team members on systems, procedures, and best practices for effective service delivery.
- Collaborated with cross-functional teams to enhance customer experience and streamline processes.
- Analyzed feedback to identify trends, implementing solutions to improve service quality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
VP of Operations
Tradition Cleaners Inc.
Stevens Point, WI
06.2005 - 06.2010
- Streamlined operational processes to enhance efficiency across multiple departments.
- Led cross-functional teams to implement strategic initiatives that improved overall performance.
- Developed and monitored key performance indicators to assess operational effectiveness.
- Fostered a culture of continuous improvement through employee training and engagement programs.
- Managed vendor relationships to optimize supply chain operations and reduce costs.
- Analyzed complex data sets to identify trends and drive informed decision-making processes.
- Collaborated with executive leadership to align operational objectives with company strategy.
- Evaluated existing workflows to identify inefficiencies and propose innovative solutions that enhance productivity across the organization.
- Delivered exceptional results in market expansion efforts by identifying new territories, analyzing potential opportunities, and establishing a strong local presence.
- Led organizational restructuring initiatives to improve overall efficiency, streamline reporting lines, and eliminate redundancies while maintaining high employee morale and engagement levels.
- Fostered a culture of continuous improvement within the organization by implementing best practices in operations management and providing ongoing training for staff members.
- Cultivated strong vendor relationships, enabling effective negotiation on pricing and terms for better cost control.
- Oversaw inventory management, optimizing stock levels for maximum turnover without compromising availability or customer satisfaction.
- Identified opportunities for automation, leading to a significant reduction in manual labor costs and increased efficiency.
- Developed cross-functional teams to foster collaboration, resulting in increased productivity and performance.
- Mentored team members on best practices in operations management, fostering a culture of continuous learning and growth within the organization.
- Optimized supply chain management for improved product availability and reduced lead times.
Production Manager
Judges Cleaners Inc.
Wisconsin Rapids, WI
04.1989 - 06.2005
- Oversaw daily production operations, ensuring efficient workflow and adherence to quality standards.
- Implemented process improvements that enhanced productivity and reduced waste in cleaning procedures.
- Streamlined inventory management systems for optimal resource utilization and cost reduction.
- Trained and mentored staff on best practices in production techniques and safety protocols.
- Developed training programs to enhance team performance and operational efficiency.
- Evaluated production metrics to identify trends and drive continuous improvement initiatives.
- Led strategic planning sessions to optimize production schedules and meet customer demands effectively.
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Reviewed work for quality and compliance with company standards and design specifications.
- Sourced materials to keep up with production goals and meet customer demands.
- Delivered direct feedback to senior management regarding project visibility and status.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
- Estimated labor requirements to support anticipated workload.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
- Developed a comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into the team.
- Mentored junior staff members on best practices in production management, cultivating a skilled workforce capable of tackling complex challenges headon.
- Negotiated with suppliers for better pricing and terms, reducing overall procurement costs without sacrificing quality.
- Spearheaded process improvements that led to reduced cycle times, allowing for increased output without additional manpower or equipment investment.
- Studied department operations to assist with development of new or improved methods of tooling and production processes.
- Championed safety initiatives within the workplace, leading to a significant decrease in accidents and injuries among staff members.
- Developed strong relationships with key stakeholders, resulting in better collaboration and alignment on project objectives.
- Coordinated with sales and marketing to align production schedules with market demands, optimizing inventory levels.
- Streamlined communication between departments, improving project coordination and on-time delivery rates.
- Conducted regular performance reviews, identifying areas for improvement and implementing targeted developmental plans.
- Negotiated with suppliers for better raw material prices, achieving considerable cost reductions.
- Implemented safety protocols that drastically reduced workplace accidents and ensured compliance with regulations.
- Reduced material waste, leading to cost savings, by optimizing production planning and inventory management.
- Collaborated with R&D to integrate new technologies into production processes, enhancing product features.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Evaluated employee performance and provided feedback and training as needed.
- Enforced health and safety protocols to promote safe working environment.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Analyzed production data and prepared reports for senior management.
- Updated logs and submitted timely reports detailing activities in line with regulatory standards.
- Researched latest industry trends and technologies, boosting knowledge and understanding of industrial production.
- Trained in and implemented emergency response procedures to protect team members and property.
- Operated specialized equipment, gauges and instruments to track and assess gas levels.
Education
No Degree - Business Administration And Management
University of Wisconsin Stevens Point
Stevens Point, WI09-1982
Skills
- Objection handling
- Strategic prospecting
- Client acquisition
- Account planning
- Pipeline management
- CRM proficiency
- Social selling
- Territory management
- Cross-selling strategies
- Customer relationship building
- Account management
- Account acquisition
- Product promotion
- Business forecasting
- Sales forecasting
- Competitor research
- Revenue forecasting
- Teamwork and collaboration
- Time management
- Customer service
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Rapport and relationship building
- Self motivation
- Sales presentations
- Sales processes
- Analytical thinking
- Appointment scheduling
- Presentations and public speaking
- Strategic planning
- Solution selling
Accomplishments
- Supervised team of 38 staff members.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Collaborated with team of 4 in the development of Co2 Drycleaning.
- Resolved product issue through consumer testing.
Affiliations
- International Association of Administrative Professionals
- Jaycees
Languages
English
Full Professional
Timeline
Account Manager, Inside Sales
Renaissance Learning Inc.
02.2011 - 09.2025
VP of Operations
Tradition Cleaners Inc.
06.2005 - 06.2010
Production Manager
Judges Cleaners Inc.
04.1989 - 06.2005
No Degree - Business Administration And Management
University of Wisconsin Stevens Point