Anna Zotigh
Crete,IL
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Ready to contribute to a dynamic team and make a positive impact.
Overview
17
17
years of professional experience
Work History
Customer Fulfillment Associate
Amazon
Monee, Illinois
08.2020 - Current
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Inspected damaged goods prior to disposal or return to vendor.
- Ensured safety protocols were followed at all times while operating machinery.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Assisted in packaging and labeling of products for shipment.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Packed boxes and stock using organizational guidelines.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Printed, cut and bound made to order books.
- Transported goods to designated areas within the warehouse facility.
- Inspected books before shipment.
Transportation Security Officer
Department Of Homeland Security, TSA
Chicago, Illinois
12.2007 - 07.2016
- Performed security screenings of passengers and their carry-on items to detect prohibited items.
- Inspected baggage for explosives or other hazardous materials using advanced equipment.
- Assisted travelers with questions regarding airport security regulations and procedures.
- Ensured that all personnel entering restricted areas had proper credentials and authorization.
- Interacted professionally with co-workers, supervisors, travelers, vendors, and other stakeholders at the airport facility.
- Collaborated with law enforcement agencies to resolve any safety or security issues that arose during operations.
- Reported any violations of TSA regulations or policies to supervisory staff immediately.
- Adhered to established operational guidelines and procedures for conducting searches.
- Responded quickly in emergency situations by utilizing appropriate safety protocols.
- Assisted in training new Transportation Security Officers on proper screening techniques.
- Utilized problem solving skills to deescalate difficult customer service encounters.
- Participated in regular drills designed to test preparedness levels for potential threats.
- Communicated effectively with team members while performing duties under pressure.
- Upheld strong customer service standards while completing screenings.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Guarded restricted areas to prevent unauthorized entry.
- Operated controls on explosive detection system to manipulate and clear images.
Skills
- Order Preparation and Fulfillment
- Inventory Management
- Self-Motivated and Disciplined
- Deadline Adherence
- Equipment Troubleshooting
- Problem-Solving
- Attention to Detail
- Warehouse Safety
- Quality Control
- Procedure Implementation
- Radio communication
- Surveillance monitoring
- Crisis Response
- Emergency Preparedness
- De-Escalation Techniques
Timeline
Customer Fulfillment Associate
Amazon
08.2020 - Current
Transportation Security Officer
Department Of Homeland Security, TSA
12.2007 - 07.2016