Annabel Firpo
Brooklyn,NY
Summary
Dedicated professional with strong skills in effective communication, conflict resolution, and customer relations. Proven ability to support diverse student needs and foster positive environments in after-school programs. Resourceful and organized individual with extensive experience in customer service and educational environments. Skilled in problem-solving and training, with a focus on enhancing student engagement and satisfaction. Committed to creating supportive and effective learning experiences. Dynamic after-school teacher with expertise in designing engaging activities and providing emotional support. Known for strong multitasking abilities and a commitment to student success, ready to leverage skills in a challenging educational role.
Overview
2
2
Languages
9
9
years of professional experience
Work History
After-School Teacher
After School Programs Inc.
Brooklyn, New York
01.2006 - 08.2008
- Led a group of 10-15 children during after-school activities, ensuring safety and engagement.
- Designed and facilitated engaging activities for students in after-school enrichment programs.
- Provided academic assistance and supported homework completion for diverse learning needs.
- Supervised daily activities, ensuring safety and promoting a positive environment for student engagement.
- Provided emotional support to children facing social or academic challenges, enhancing their overall well-being.
- Collaborated with parents to discuss student progress, fostering communication and addressing behavioral concerns.
Customer Service Cashier
Duane Reade Pharmacy
Brooklyn, New York
03.2004 - 07.2005
- Processed customer transactions using point-of-sale systems efficiently.
- Collected credit card and cash payments to complete transactions for customer orders.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Maintained accurate cash register balances throughout shifts consistently.
- Balanced cash drawers at the end of each shift.
- Handled returns and exchanges, ensuring compliance with store policies.
- Provided product inquiries and recommendations to enhance customer satisfaction.
- Professionally resolved customer complaints to maintain service quality.
- Greeted customers warmly at the entrance to create a welcoming atmosphere. and provided friendly customer service.
- Assisted customers with locating merchandise within the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Informed customers of in-store promotions or pricing specials.
- Supported inventory management by restocking shelves and organizing displays.
- Collaborated with team members to enhance customer service experience daily.
- Trained new cashiers on operational procedures and customer service standards.
Customer Service Cashier
Rite-Aid Pharmacy
Brooklyn, New York
01.2001 - 01.2003
- Processed customer transactions using point-of-sale systems efficiently.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Maintained accurate cash register balances throughout shifts consistently.
- Balanced cash drawers at the end of each shift.
- Assisted customers with product inquiries and recommendations effectively.
- Handled returns and exchanges, ensuring compliance with store policies.
- Resolved customer complaints in a professional manner.
- Collaborated with team members to enhance customer service experience daily.
- Trained new cashiers on operational procedures and customer service standards.
- Supported inventory management by restocking shelves and organizing displays.
Customer Service Representative
Factory
New York, New York
01.2000 - 03.2001
- Resolved customer complaints through effective communication and problem-solving techniques.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with inquiries about product features and specifications.
- Processed orders and managed inventory using company-specific software systems.
- Maintained accurate records of customer interactions and transactions for reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Trained new staff on customer service protocols and company policies.
- Provided feedback to management on recurring issues to enhance service quality.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
EBC Bushwick Highschool
Brooklyn, NY06-2003
Skills
- Activity planning
- Student assessment
- Homework support
- Behavior management
- Safety supervision
- Conflict resolution
- Dispute resolution
- Training and mentoring
- Effective communication
- Customer relationship management
- Complaint handling
- Problem solving
- Support case resolution
- Quality assurance
- Data entry
- Document management
- Filing
- Appointment scheduling
- Payment processing
- Multitasking and organization
- Technical support
- Live chat support
- Microsoft PowerPoint
- Multitask management
- Researching
- Time organization
- Calm demeanor
- Document management
Languages
English
Professional
Spanish
Professional
Timeline
After-School Teacher
After School Programs Inc.
01.2006 - 08.2008
Customer Service Cashier
Duane Reade Pharmacy
03.2004 - 07.2005
Customer Service Cashier
Rite-Aid Pharmacy
01.2001 - 01.2003
Customer Service Representative
Factory
01.2000 - 03.2001
High School Diploma -
EBC Bushwick Highschool