ANNABEL MARRERO
Kissimmee,FL
Summary
Bilingual customer service and hospitality professional with extensive experience in team supervision, operational coordination, and customer support. Demonstrates a consistent ability to resolve concerns and deliver high-quality service in fast-paced environments, ensuring a seamless experience for clients and guests.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
BVL Veterinary
Kissimmee, USA
11.2022 - Current
- Provide customer service in English and Spanish.
- Schedule appointments and maintain client records.
- Resolve customer concerns professionally and efficiently.
- Support daily administrative and reporting tasks.
- Coordinate communication between clients and veterinary staff.
Customer Service & Assistant Manager
Zara
New York, USA
01.2020 - 01.2022
- Assisted customers in person, by phone, and email.
- Processed forms, transactions, and service requests.
- Maintained confidential records and databases.
- Supported daily office operations and administrative functions.
- Supervised staff and assisted with employee training.
Assistant Manager - Guest Services
Paradisus Palma Real Resort
Punta Cana, Dominican Republic
01.2014 - 01.2020
- Led and trained teams to provide exceptional guest experiences.
- Supervised guest services operations, enhancing guest satisfaction at a luxury resort.
- Resolved guest concerns and service-related issues, improving overall guest experience.
- Collaborated with multiple departments to streamline service delivery and uphold service excellence.
- Coordinated schedules, staffing, and departmental activities.
- Maintained reports, records, and operational documentation.
Education
Bachelor's Degree - Hotel Business Administration
Ucne University
Dominican Republic01-2014
Skills
- Bilingual Communication (English & Spanish)
- Customer Service
- Team Leadership & Supervision
- Administrative Support
- Appointment Scheduling
- Conflict Resolution
- Data Entry & Record Management
- Microsoft Office Suite
- Document Preparation
- Time Management & Multitasking
- Confidential Records Management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Representative
BVL Veterinary
11.2022 - Current
Customer Service & Assistant Manager
Zara
01.2020 - 01.2022
Assistant Manager - Guest Services
Paradisus Palma Real Resort
01.2014 - 01.2020
Bachelor's Degree - Hotel Business Administration
Ucne University