Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth.
Overview
5
5
years of professional experience
Work History
Senior Manager
The Cheesecake Factory
Hanover , MD
06.2023 - Current
Oversee the daily operations and administrations of a popular corporate restaurant.
Invoice processing and maintaining profitable inventory finances
Interviewed prospective employees and provided input to HR on hiring decisions.
Identified areas of improvement within existing operations through process analysis and benchmarking studies.
Oversaw talent acquisition, training, and development programs to build high-performing teams.
Developed and implemented strategic business plans to drive growth and profitability.
Technical Operations Specialist
The Cheesecake Factory
Annapolis
09.2020 - 06.2023
Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
Monitored system performance metrics and generated reports for management review.
Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
Maintained inventory records of all hardware components used by the organization.
Troubleshot hardware and software issues and resolved malfunctions to maintain optimal system performance.
Processed invoices to ensure inventory and controllable profits were validated.