Annabella Hernandez
Elk Grove Village,IL
Summary
Excelled as a Call Center Representative offering polished communication skills, adeptly managing high call volumes and enhancing customer satisfaction through effective problem-solving. Demonstrates excellent organizational skills and productivity. Positive Demeanor and self-motivated.
Overview
1
1
year of professional experience
Work History
Call Center Representative
Rosatis
04.2023 - Current
- Manage approximately 70 high call volumes per day while providing exceptional customer support and maintaining professional composure.
- Deliver consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Enhance customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Process debit and credit card and electronic check payments.
Education
Elk Grove High School
Elk Grove Village, ILHigh School Diploma -
Keystone Academy
Online12.2024
Skills
- Problem-solving skills
- Customer Service
- Verbal and written communication
- Work Prioritization
- Adaptability
- Attention to Detail
Timeline
Call Center Representative
Rosatis
04.2023 - Current
Elk Grove High School
High School Diploma -
Keystone Academy