Annabella Romero
Hampton,VA
Summary
Proactive professional with extensive experience in calibration and retail environments. Expertise in quality assurance, time management, and administrative tasks has led to streamlined operations and enhanced safety compliance. Proven ability to implement effective processes that improve overall efficiency.
Overview
4
4
years of professional experience
Work History
Calibration Lab Technician
West 4th Strategy
Portsmouth, VA
06.2025 - 04.2026
- Orchestrated logistics and administrative workflows for a lean team of civilians and contractors monitoring 360+ global test sites, directly supporting 450K+ annual HCP evaluations.
- Coordinated a balanced 12-month calibration schedule for ~5,000 pieces of DHA/DoD audiometric and noise measurement equipment, ensuring uninterrupted readiness across global military sites.
- Optimized supply chain readiness by tracking budget expenditures, managing inventory of critical consumables, and submitting purchase requests to eliminate lab operational bottlenecks.
- Spearheaded administrative and data tracking initiatives, engineering customized Excel databases to manage property, loan information, and equipment accountability modules.
- Served as a key technical liaison for fielded facilities, providing rapid technical solutions and emergent troubleshooting support to preserve operational continuity.
- Executed life-cycle management and upgrades on diagnostic equipment, resolving complex, multi-manufacturer technical failures with zero safety or compliance incidents.
- Delivered critical force health protection services and public health expertise to DON, MHS, and Joint Forces, directly supporting naval warfighting readiness requirements.
- Facilitated equipment readiness and data collection for 50-70 annual Audiometric Technician Certification Courses, enabling the certification of 500-650 technicians annually.
- Prepared deployed hardware and software for the Defense Occupational and Environmental Health Readiness System (DOEHRS-HC), ensuring 100% compliance with DoD standards.
- Facilitated communication between external parties and lab management regarding audiometric equipment, streamlining information exchange.
- Engaged with global military locations utilizing loaned equipment to maintain operational continuity.
Retail Sales Associate
Hallmark
Hampton, VA
10.2024 - 06.2025
- Completed transactions in an efficient manner while providing excellent customer service.
- Organized merchandise displays to increase customer engagement and drive sales.
- Assisted customers in selecting greeting cards and gifts for various occasions, contributing to improved customer satisfaction and retention.
- Resolved customer complaints professionally to foster satisfaction and loyalty.
- Maintained cleanliness and organization of sales floor and stockroom areas.
- Conducted opening and closing procedures to maintain store operations.
Retail Sales Associate
Veterans Canteen Service
Hampton, VA
06.2022 - 08.2022
- Guided disabled veteran customers in product selection to enhance their shopping experience.
- Demonstrated extensive knowledge of store products and services to enhance customer support.
- Resolved customer conflicts through effective problem-solving and interpersonal skills to maintain satisfaction.
- Restocked shelves, racks, and bins with latest merchandise; updated signage for promotional items.
- Managed price checks, merchandise transfers, and returns to streamline store operations.
- Maintained a clean work environment through regular sweeping, dusting, vacuuming, and mopping.
Education
Associate of Science - Social Sciences
Virginia Peninsula Community College
Hampton, VA05-2024
Skills
- Lab equipment maintenance
- Safety compliance
- Quality assurance
- Microsoft Excel proficiency
- Inventory management
- Problem solving
- Time management
- First aid and CPR certification
- Effective communication
- Administrative support
Affiliations
- Volunteer, Virginia Peninsula Foodbank — Hampton, VA (2019-2021)
- Volunteer, Adopt-A-Spot — Hampton, VA (2016-2019)
Timeline
Calibration Lab Technician
West 4th Strategy
06.2025 - 04.2026
Retail Sales Associate
Hallmark
10.2024 - 06.2025
Retail Sales Associate
Veterans Canteen Service
06.2022 - 08.2022
Associate of Science - Social Sciences
Virginia Peninsula Community College