Annabella Segura
Albuquerque,NM
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. As well as being a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Master Barista/Shift Lead
Target
10.2021 - 06.2023
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Crew Member/Shift Manager
Blakes Lotaburgar
09.2020 - 09.2021
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
GED -
Central New Mexico Community College
Albuquerque, NM07.2023
Skills
- Production Preparation
- Operational Efficiency
- Worker Training
- Strong Communication and Interpersonal Skills
- Computer Proficiency and Microsoft Office
- Motivational Leadership
Languages
Spanish
Professional Working
Timeline
Master Barista/Shift Lead
Target
10.2021 - 06.2023
Crew Member/Shift Manager
Blakes Lotaburgar
09.2020 - 09.2021
GED -
Central New Mexico Community College