Annabelle Gorski
Elma,NY
Summary
Dynamic leader with a proven track record at Chick-fil-A, excelling in kitchen management and staff training. Expert in food safety and problem-solving, I boosted restaurant performance through strategic planning and staff development. My hands-on approach and attention to detail ensured compliance with health standards, enhancing team productivity and operational efficiency.
Overview
8
8
years of professional experience
Work History
Assistant Director
Chick-fil-A
10.2024 - 12.2024
- Assisted the Director in daily responsibilities & requirements.
- Planned and executed successful sales growth programs, such as Upsell Bingo, competitions, & Mystery Shopper program.
- Implemented data-driven strategies for continuous improvement of productivity, speed, & customer service.
- Boosted staff morale and performance through implementation of comprehensive training and professional development program.
- Coordinated with HR to refine recruitment strategies, attracting top talent and reducing turnover.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Opening Kitchen Manager
Chick-fil-A
07.2022 - 10.2024
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
Talent (Training) Lead
Chick-fil-A
06.2021 - 07.2022
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Trained new and existing team members.
- Facilitated new team member orientations.
- Ordered, organized, and distributed team member uniforms.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Trainer
Chick-fil-A
11.2019 - 06.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout training process.
- Developed effective training plans based on department needs and objectives.
- Tracked attendance and evaluated progress for assigned trainees.
- Developed individualized training plans to achieve staff readiness.
- Educated clients on proper use of products and systems.
- Provided coaching and mentoring to employees.
Team Lead
Chick-fil-A
06.2017 - 09.2019
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
No Degree - Nursing
Erie Community College
Buffalo, NYNo Degree - Business Administration
Point University
Atlanta, GAHigh School Diploma -
East Aurora High School
East Aurora, NY06.2021
Skills
- Food Cost Control
- Kitchen Management
- Staff Supervision
- Food Safety
- Cleaning and Sanitation
- Problem-Solving
- Shift Scheduling
- ServSafe Certification
- Safe Food Handling
- Order Accuracy
- Employee Scheduling
- Multitasking and Organization
- Strategic Planning
- Expediting Orders
- Staff Training and Development
- Attention to Detail
- Data analysis
- Strategic planning
- Creative direction
- Staff development
- Task delegation
- Daily production reports
- Teamwork and collaboration
- Team leadership
- Multitasking
- Attention to detail
Timeline
Assistant Director
Chick-fil-A
10.2024 - 12.2024
Opening Kitchen Manager
Chick-fil-A
07.2022 - 10.2024
Talent (Training) Lead
Chick-fil-A
06.2021 - 07.2022
Trainer
Chick-fil-A
11.2019 - 06.2021
Team Lead
Chick-fil-A
06.2017 - 09.2019
No Degree - Nursing
Erie Community College
No Degree - Business Administration
Point University
High School Diploma -
East Aurora High School