Annabelle Holland
Burlington,VT
Summary
Professional and experienced nursing student prepared for clinical practice. Demonstrated ability to provide compassionate care, assist in medical procedures, and maintain patient records. Strong focus on teamwork, adaptability, and achieving optimal patient outcomes. Skilled in patient assessment, administering medications, and supporting healthcare teams in fast-paced environments. Reliable and flexible, known for effectively managing changing needs and priorities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Assistant
UVM Tutoring Center
09.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Volunteer Coordinator
Charlotte Bike Camp
06.2022 - Current
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Served as a liaison between volunteers and senior leadership, ensuring open lines of communication and promoting a transparent environment where concerns could be addressed promptly.
- Streamlined the volunteer onboarding process for improved efficiency and increased retention rates.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
Head Camp Counselor
Charlotte Bike Camp
06.2020 - Current
- Maintained accurate records of camper attendance, incident reports, and evaluations to ensure compliance with state regulations and camp policies.
- Fostered emotional growth among campers through mentoring sessions that encouraged self-reflection, personal goal-setting, and resilience-building strategies.
- Increased camp safety by diligently enforcing rules, guidelines, and emergency procedures during all camp-related activities.
- Created memorable experiences for campers by incorporating creative themes into weekly programming that engaged their imaginations.
Shift Leader
Ben & Jerry's
08.2021 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
Bachelor of Nursing - Medicine
University of Vermont
Burlington, VT05-2028
High School Diploma -
Myers Park High School
Charlotte, NC05-2024
Skills
- Excellent communication
- Problem-solving skills
- Time management
- Hospitality services
- Administrative skills
- Attention to detail
- Cash handling
- Patient care
- Compassionate care
- Healthcare ethics
- Pediatric care
- Pediatric CPR
- Adult CPR
- First Aid & CPR
Certification
- First Aid Certification
Languages
Spanish
Limited Working
Timeline
Front Desk Assistant
UVM Tutoring Center
09.2024 - Current
Volunteer Coordinator
Charlotte Bike Camp
06.2022 - Current
Shift Leader
Ben & Jerry's
08.2021 - 05.2024
Head Camp Counselor
Charlotte Bike Camp
06.2020 - Current
- First Aid Certification
Bachelor of Nursing - Medicine
University of Vermont
High School Diploma -
Myers Park High School
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