Annabelle Koetting
Florissant,MO
Summary
At Old Town Donuts, I excelled in enhancing customer satisfaction by employing empathy and active engagement, alongside proficient handling of transactions and returns. My dedication to customer service and integrity, combined with proficiency in drawer balancing and upselling, significantly contributed to a positive shopping experience, showcasing my ability to meet and exceed employer expectations.
Overview
5
5
years of professional experience
Work History
Cashier/Salesperson
Old Town Donuts
Florissant, MO
09.2019 - 08.2024
- Followed company security procedures for handling large sums of money.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Answered phone calls to assist customers with questions and orders.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Greeted customers promptly and responded to questions.
Education
Bachelor of Science - Business Administration
Southeast Missouri State University
Cape Girardeau, MO05-2028
High School Diploma -
Marquette Catholic High School
Alton, IL05-2023
Skills
- Returns processing
- Drawer balancing
- Product restocking
- Upselling techniques
- Merchandise exchange
- Checkout monitoring
- Empathy and patience
- Customer relations
- Clear communication
- Customer service
- Work ethic and integrity
References
References available upon request.
Timeline
Cashier/Salesperson
Old Town Donuts
09.2019 - 08.2024
Bachelor of Science - Business Administration
Southeast Missouri State University
High School Diploma -
Marquette Catholic High School
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