Annabelle Mehranipornejad
Wesley Chapel
Summary
Results-oriented shift manager with a strong background in team leadership and customer service. Skilled in training and mentoring staff to improve performance and enhance customer satisfaction. Ready to leverage problem-solving abilities and adaptability to drive operational excellence.
Overview
2
2
years of professional experience
Work History
Trainer
Big Apple Bagels
Lutz, FL
10.2025 - 08.2026
- Facilitated interactive workshops to improve team product knowledge and customer service skills.
- Developed training materials to enhance employee onboarding experience.
- Supported management in identifying training needs for continuous staff development.
- Assisted in evaluating training effectiveness through participant feedback and assessments.
- Adapted training methods based on diverse learning styles and individual employee needs.
- Implemented best practices for maintaining a safe and efficient work environment during training sessions.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
Shift Manager
Twistee Treat
Wesley Chapel, FL
03.2024 - 09.2025
- Coordinated shift schedules to maximize coverage during peak hours, improving customer satisfaction.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff, enhancing team performance and service delivery.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Resolved customer complaints effectively, fostering a positive dining experience and loyalty.
- Analyzed operational workflows, identifying areas for process improvement and efficiency gains.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on tasks to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and service.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
Education
No Degree - Veterinary Science
Pasco-Hernando State College
Wesley Chapel, FL05-2028
Skills
- Needs analysis
- Employee training
- New hire training
- Mentoring
- Individual and group training
- Materials preparation
- Learning styles
- Feedback delivery
- Performance feedback
- Customer support
- Cash management
- Decision analysis
- Customer-centric approach
- Staff onboarding
- Customer service focus
- Budget oversight
- Operational procedures
- Reliable attendance
- Conflict resolution
- Positive attitude
- Inventory control
- Payment processing
- Documentation
- Hiring
- Creative problem solving
- Transaction management
- Cash handling
- Opening procedures
- Task management
- Analytical skills
- Active listening
- Critical thinking
- Monitoring performance
Timeline
Trainer
Big Apple Bagels
10.2025 - 08.2026
Shift Manager
Twistee Treat
03.2024 - 09.2025
No Degree - Veterinary Science
Pasco-Hernando State College