Open To Work
Annabelle Recosana
Ewa Beach
Summary
Detail-oriented administrative professional specializing in HIPAA compliance and patient records management. Enhances customer satisfaction through effective communication and relationship building. Experienced in database management and appointment scheduling, driving operational efficiency and supporting healthcare teams in delivering quality patient care.
Overview
27
27
years of professional experience
Work History
Ward Clerk
The Care Center of Honolulu
Honolulu
09.2024 - Current
- Managed patient records and ensured accurate data entry in electronic systems.
- Maintained patient records including medical histories, test results, medication lists and other related information.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Assisted in scheduling appointments and managing patient flow within the department.
- Facilitated admission and discharge processes for patients across multiple units.
- Assisted in organizing admissions paperwork for new patients admitted to the facility.
- Managed daily ward operations, ensuring availability of necessary equipment for seamless patient care.
- Performed clerical duties such as typing, data entry, scanning and filing documents.
Clerk IV
State Of Hawaii Judiciary
Honolulu
08.2020 - 11.2022
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed multiple priorities and tasks effectively, ensuring timely completion of assignments.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Provided information to customers through phone, email, and in-person interactions, enhancing overall customer experience.
- Handled incoming calls professionally, directing callers to appropriate personnel and ensuring detailed message taking.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Medical Records Clerk/Unit Secretary
Queens Medical Center
Honolulu
12.1998 - 09.2019
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Processed medical records requests from outside providers, ensuring compliance with facility, state, and federal regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Ensured hospital compliance by following privacy policies and HIPAA regulations while handling sensitive patient information.
- Organized paperwork such as charts and reports for office and patient needs.
- Fostered strong relationships with physicians, nurses, and healthcare personnel to enhance collaboration and communication.
- Trained and onboarded new unit secretaries, sharing best practices to facilitate their integration and success in the role.
Unit Clerk
Wahiawa General Hospital
Wahiawa
08.2001 - 06.2015
- Managed multi-line telephone system, directing calls and providing information to enhance communication within the unit.
- Handled incoming calls professionally, providing relevant information or transferring inquiries to maintain efficient communication channels within the unit.
- Answered phone calls and messages for physician medical facility, scheduling appointments, and handling patient inquiries.
- Greeted visitors and initiated triage processes, facilitating efficient patient flow and improving overall service experience.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Delivered clerical support for routine and special requirements, ensuring smooth operations and effective service delivery.
- Coordinated patient discharge processes and arranged transportation logistics to ensure timely and safe patient transitions.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Obtained and organized medical records for office visits and scheduled labs.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
- Prepared admissions charts and scanned records.
Education
Associate of Applied Science - Medical Office Administration
Heald College
Honolulu01.1998
Skills
- Patient scheduling
- Appointment scheduling
- HIPAA compliance
- Administrative support
- Records maintenance
- Database management
- Filing systems
- Cash management
- Telephone etiquette
- Customer satisfaction
- Visitor interaction
- Prioritization skills
- Relationship building
Languages
- Ilocano
- Tagalog
- Ilocano
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$45000/yr - $200000/yrTimeline
Ward Clerk
The Care Center of Honolulu
09.2024 - Current
Clerk IV
State Of Hawaii Judiciary
08.2020 - 11.2022
Unit Clerk
Wahiawa General Hospital
08.2001 - 06.2015
Medical Records Clerk/Unit Secretary
Queens Medical Center
12.1998 - 09.2019
Associate of Applied Science - Medical Office Administration
Heald College