Summary
Overview
Work History
Education
Skills
Tagalog, Ilocano
Timeline
Generic

Annabelle Recosana

'Ewa Beach,HI

Summary

Driven to deliver exceptional administrative support, my tenure at Queens Medical Center honed my expertise in database management and relationship building, achieving significant improvements in patient data accessibility and interdepartmental communication. Leveraging telephone etiquette and meticulous document management, I consistently enhanced customer satisfaction and operational efficiency.

Overview

24
24
years of professional experience

Work History

Clerk IV

State Of Hawaii Judiciary
08.2020 - 11.2022
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Medical Records Clerk/Unit Secretary

Queens Medical Center
12.1998 - 09.2019
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.

Unit Clerk

Wahiawa General Hospital
08.2001 - 06.2015
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
  • Answered multi-line telephone system, provided information, and directed calls.
  • Prepared admissions charts and scanned records.
  • Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
  • Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
  • Provided clerical support, addressing routine, and special requirements.
  • Arranged discharges and patient transportations.
  • Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
  • Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
  • Obtained and organized medical records for office visits and scheduled labs.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Prepared and processed patient referrals and transfer requests.
  • Received and routed laboratory results to correct clinical staff members.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Answered phone calls and messages for physician medical facility, scheduling appointments, and handling patient inquiries.

Education

Associate of Applied Science - Medical Office Administration

Heald College
Honolulu
01.1998

Skills

  • Telephone Etiquette
  • Customer Satisfaction
  • Cash Handling
  • Cash Management
  • Administrative Support
  • Filing systems
  • Database entry
  • Administrative tasks
  • Prioritization
  • Relationship Building
  • File Maintenance
  • Document Management
  • Database Management

Tagalog, Ilocano

Able to speak Tagalog and Ilocano

Timeline

Clerk IV

State Of Hawaii Judiciary
08.2020 - 11.2022

Unit Clerk

Wahiawa General Hospital
08.2001 - 06.2015

Medical Records Clerk/Unit Secretary

Queens Medical Center
12.1998 - 09.2019

Associate of Applied Science - Medical Office Administration

Heald College

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Annabelle Recosana