Annabelle Roberts
Houston,TX
Summary
Motivated and upbeat Orientation Leader currently completing Bachelors of Science degree in Political Science. Prepared to help new students transition into campus life. Experience leading workshops and giving presentations that facilitate communication, provide information and answer questions. Highly knowledgeable, detail-oriented and compassionate with students undergoing major life changes.
Overview
4
4
years of professional experience
Work History
Orientation Leader
University Of Houston
11.2022 - Current
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
- Assisted with transition to college life by providing one-on-one support.
- Helped students troubleshoot and resolve issues with registration.
- Addressed variety of visitor questions and concerns, offering additional resources and references for more detailed information.
- Provided directions and general information to visitors regarding popular events and places of interest.
- Assisted tour members with luggage, bags and maps while handling other helpful tasks.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Built personal relationships with guests to promote positive experiences.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
Server, Cook, Host, Bartender
Moontower Pizza Bar
05.2019 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Education
High School Diploma -
Burleson High School
Burleson, TX05.2022
Skills
- Responsible Alcohol Service
- Activity Planning
- Weather Assessments
- Team Member Collaboration
- Public Relations
- Conflict Management
- Dining Area Maintenance
- Cash Handling
- Food Preparation and Safety
- Guest Seating
- Customer Satisfaction
- Problem Analysis
Timeline
Orientation Leader
University Of Houston
11.2022 - Current
Server, Cook, Host, Bartender
Moontower Pizza Bar
05.2019 - 08.2023
High School Diploma -
Burleson High School