Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Burghard

Knoxville,TN

Summary

Proactive and dependable professional with diverse experience as an Orientation Leader, Pizza Maker, Dog Sitter, Med Spa Assistant, and Ice Cream Server. Enhanced student orientation experiences through interactive activities and empathetic communication, and demonstrated strong time management, and schedule management skills. Bringing a collaborative mindset and public speaking expertise to foster positive environments.

Overview

4
4
years of professional experience

Work History

Orientation Leader

University of Tennessee, Knoxville
01.2024 - Current
  • Enhanced student orientation experience by organizing interactive activities and icebreakers for groups of 20+ students.
  • Ensured student success by providing resources, guidance, and support throughout the orientation process.
  • Developed strong connections with students through active listening and empathetic communication skills.
  • Demonstrated excellent interpersonal skills by fostering a sense of community and camaraderie among new students.
  • Served as a positive role model for incoming students, promoting a welcoming and inclusive campus environment.
  • Encouraged active participation from students in orientation sessions to foster sense of belonging.

Pizza Maker

Palermos Of 63rd
06.2022 - Current
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Coached new workers on store policies, pizza making, and dough preparation.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.

Dog Sitter

Neighbors And Family Members
06.2022 - Current
  • Followed pet care instructions, dietary needs, and medication regimens.
  • Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
  • Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
  • Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
  • Developed strong relationships with clients, earning referrals and positive testimonials from satisfied pet owners.
  • Gained repeat business through exceptional customer service and genuine compassion for the animals in my care.
  • Kept accurate records of each dog''s needs, preferences, medical information, feeding schedules, and any special instructions provided by clients.
  • Managed scheduling efficiently, accommodating last-minute bookings and adjusting for cancellations or changes in plans.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.

Med Spa Assistant

Trouvaille Med Spa
08.2022 - 02.2023
  • Enhanced bookings with effective scheduling and time management skills.
  • Handled client inquiries professionally, resolving concerns promptly to maintain satisfaction levels.
  • Maintained cleanliness of treatment rooms, restrooms, and common areas to uphold high standards of sanitation and professionalism.
  • Managed front desk by answering phones, scheduling appointments, and greeting guests.
  • Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.

Ice Cream Server

Kernel Sweetooth
11.2020 - 06.2022
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Kept the bakery clean and stocked, while also curating a visually pleasing cookie case.
  • Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
  • Trained new hires on company procedures and best practices, ensuring seamless integration into the team.
  • Kept track of inventory and assisted in placing weekly ice cream shipment orders.
  • Memorized gourmet popcorn recipes and kept popcorn containers fully stocked and fresh with new product.
  • Helped create new specials to follow trends and attract customers of all ages.
  • Maintained a clean work environment by completing nightly closing tasks, as well as occasional cleanings in the back to prevent clutter and promote safety.

Education

High School Diploma -

Lincoln-Way East High School
Frankfort, IL
05.2023

Bachelor of Science - Marketing

The University of Tennessee - Knoxville
Knoxville, TN
05.2027

Skills

  • Collaborative mindset
  • Public Speaking
  • Group Oversight
  • Attention to Detail
  • Dependable and Responsible
  • Schedule Management
  • Safe Food Handling

Timeline

Orientation Leader

University of Tennessee, Knoxville
01.2024 - Current

Med Spa Assistant

Trouvaille Med Spa
08.2022 - 02.2023

Pizza Maker

Palermos Of 63rd
06.2022 - Current

Dog Sitter

Neighbors And Family Members
06.2022 - Current

Ice Cream Server

Kernel Sweetooth
11.2020 - 06.2022

High School Diploma -

Lincoln-Way East High School

Bachelor of Science - Marketing

The University of Tennessee - Knoxville

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Olivia Burghard