Anna Bertha ElBadry

• Arranged forms and charts for each patient.
• Calculated collectible amount due for procedures.
• Answered telephone calls to offer office information, answer questions and direct calls to staff.
• Received, recorded and addressed incoming and outgoing communication via telephone and email.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Carried out front office duties utilizing data entry skills in framework of medical database.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Obtained payments from patients and scanned identification and insurance cards.
• Organized patient files and streamlined operations to improve efficiency.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Managed staff of three including two receptionist and a scheduler.

Created weekly staff schedules and managed labor, productivity and overtime.

Ensured compliance of all rules and regulations of insurance carriers ( Medicare . Cigna , BCBS , Aetna , Medicaid etc. )

Met and exceeded daily production goals.

Read and evaluated Healthcare Receivable information.

Ensured timely processing of claims.

Monitored cash payments , submissions , denials.

Answered phones and scheduled appointments.

checked patients in and out.

Completed medical records requests.

Verified patient insurance benefits.

collected payments from patients.

Posted insurance payments.

Processed prior authorization forms for medication approvals.

Copied , faxed and filed documents and charts.

• Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give clients positive first impression.
• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.
• Responded to inquiries from callers seeking information.
• Managed multiple tasks and met time-sensitive deadlines.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Corresponded with clients through email, telephone or postal mail.
• Answered phone promptly and directed incoming calls to correct offices.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
• Received and routed business correspondence to correct departments and staff members.