Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Anna Beth Young

Anna Beth Young

Hoover

Summary

Dynamic professional with extensive experience at Shipt Headquarters, excelling in workforce planning and strategic communication. Achieved significant improvements in issue resolution efficiency through effective management of the Executive Escalations team. Proven leader skilled in conflict resolution and project management, driving operational excellence and enhancing team productivity.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Associate Manager, Partner Retailer Operations

Shipt Headquarters
Birmingham
08.2021 - Current
  • Oversee daily operational management and strategic workforce planning for partner retailer support teams.
  • Developed and implemented comprehensive guidelines and systems for the Executive Escalations team, significantly improving issue resolution efficiency.
  • Managed scheduling, staffing, and resource allocation prior to the establishment of formal workforce support, enhancing team productivity and operational effectiveness.
  • Certified in COPC standards, ensuring adherence to best practices for operational excellence and customer satisfaction.

Flex Team Member

Shipt Headquarters
Birmingham
01.2020 - 08.2021
  • Provided adaptable support across various operational roles, demonstrating flexibility and a strong understanding of team dynamics.
  • Collaborated closely with management to identify and resolve workflow issues promptly.

Customer Support Representative

Shipt Headquarters
Birmingham
10.2019 - 01.2020
  • Delivered high-quality customer service, effectively resolving customer inquiries and escalating complex issues as necessary.
  • Built a foundational understanding of company operations and customer interaction standards.

Education

Bachelor of Arts - Communication, Sociology

Auburn University
Auburn, AL
08-2019

Skills

  • Workforce Planning and Scheduling
  • Executive Escalations Management
  • Team Leadership and Development
  • Strategic Communication
  • Conflict Resolution
  • Project Management

Certification

COPC Certification, 11/01/23

Accomplishments

  • Successfully designed and launched guidelines for Executive Escalations, streamlining response times and boosting customer satisfaction.
  • Independently managed workforce scheduling during transitional periods, ensuring operational continuity and efficiency.

Timeline

Associate Manager, Partner Retailer Operations

Shipt Headquarters
08.2021 - Current

Flex Team Member

Shipt Headquarters
01.2020 - 08.2021

Customer Support Representative

Shipt Headquarters
10.2019 - 01.2020

Bachelor of Arts - Communication, Sociology

Auburn University

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