Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
References
Generic
Nikhil Rajagopalan
Open To Work
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Nikhil Rajagopalan

Exton,PA

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Associate Manager - IT, Operations and TrainingDeployment ManagerResource ManagerAssistant Manager - RMGAssistant Manager - PMO

Work Type

Full Time

Location Preference

HybridRemoteOn-Site
Location: Exton, PA, US
Open to relocation: Yes

Salary Range

$47000/yr - $200000/yr

Important To Me

Career advancementPersonal development programsCompany CultureWork-life balance

Summary

Management professional with knack for strategic planning and operational excellence bringing wealth of experience in team leadership and optimizing processes. Known for fostering collaborative environments and driving results seamlessly adapt to changing requirements and ensure consistent performance. My communication and conflict resolution skills are assets valued by employers.

Overview

19
19
years of professional experience

Work History

Associate Manager - IT, Operations and Training

GreenDrop
Exton, PA
01.2025 - Current
  • Streamlined operational workflows to enhance efficiency and productivity across teams in all the 15 sites in PA.
  • Developed training programs for new staff, improving onboarding processes and team integration.
  • Actively engaged in the recruitment procedure for the sites across PA location.
  • Analyzed performance metrics to identify areas for process improvement and cost reduction.
  • Mentored junior associates, providing guidance on best practices and professional development.
  • Led cross-functional teams in executing strategic initiatives, fostering collaboration and innovation.
  • Coordinated logistics operations, ensuring timely pick up of donations from sites to meet customer needs.
  • Enhanced communication protocols between departments, improving information flow and response times.
  • Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
  • Established strong relationships with key stakeholders, fostering collaboration and mutual support.

Deployment Manager

PricewaterhouseCoopers
Bangalore, India
09.2023 - 11.2024
  • Collaborated with department heads to identify staffing requirements, resulting in improved workforce planning and reduced turnover rates.
  • Served as a key point of contact for both internal stakeholders and external partners on matters relating to resource availability and allocation, fostering strong relationships built on trust and transparency.
  • Mentored junior staff members in effective resource management techniques, fostering a culture of continuous improvement within the team.
  • Facilitated cross-functional collaboration by coordinating shared resources between departments in a timely manner.
  • Regularly reviewed project scopes to ensure appropriate allocation of resources based on changing priorities or unforeseen challenges.
  • Conducted thorough skills assessments to match personnel with appropriate projects, optimizing team performance.
  • Coordinated with project managers to forecast resource needs, preventing last-minute scrambles.
  • Facilitated cross-departmental collaboration to ensure resources were optimally utilized across organization.

Resource Manager

GadgEon Smart Systems Pvt. Ltd.
Kochi, India
07.2021 - 09.2023
  • Key role in working with the Directors/cluster Heads on planning and finalizing the Sourcing plan and Fulfillment plan
  • Internal talent utilization and bench management & there by redeployment
  • Closing the requirements with the best possible internal options available
  • Responsible for end-to-end fulfillment including demand-supply matching, allocation, tracking and monitoring progress of fulfillment
  • Bench management and placing resources to different projects based on their skill sets - Works closely with Delivery team and Customer to understand their needs and working towards in closing their demands opened with different sourcing channels
  • Heading the external sourcing channel for the company, reviewing the external sourcing pipeline, Vendor utilization and their management
  • Monitoring the Resource pipeline
  • Demand forecasting & Capacity planning - Works closely with stakeholders to determine the Quarterly Demand forecasting
  • Proactive planning for strategic/pro-active hiring in coordination with the account team
  • End to end exposure to the talent supply chain - workforce management - staffing/allocation
  • Heading the Campus recruitment for the company - Closely working with delivery stakeholders to understand their fresher needs for upcoming year and to work with different college placement cells to onboard freshers and train them on the required skills as per the demands shared by delivery team
  • Working with account to ensure adequate GPM are maintained for every position/project and plan/execute actions to reduce the low GPM resources in accounts through Talent Refresh
  • Training Needs Identification and Scheduling the training's
  • Monitoring the training feedback
  • Identifying and implementing corrective actions based on the feedback received

Assistant Manager - RMG

UST
Kochi, India
01.2018 - 07.2021
  • Implement and deliver customer focused HR services to the Clusters that contributes to the attainment of UST's strategic objectives
  • Develop and promote effective and credible working relationships with the front-line managers and vertical leadership team
  • In conjunction with Head of Resourcing, assess and plan future resource requirements based on projected workflows wider needs of the business
  • Training Needs Identification and Scheduling the training's
  • Monitoring the training feedback
  • Identifying and implementing corrective actions based on the feedback received
  • Key role in working with the Vertical/cluster Heads on planning and finalizing the Sourcing plan/action items
  • Stakeholder management, Problem Solving and Conflict Management
  • Proactive planning for strategic/pro-active hiring in coordination with the account team and executing the plan in coordination with Recruitment/Training/Campus Team

Assistant Manager - PMO

IBS Software Services
Thiruvananthapuram, India
10.2016 - 01.2018
  • Worked as Assistant Manager for Resource Management group for multiple Business lines
  • Key role in planning & staffing for the R&D project in IBS
  • Played an elemental role in client relations

Associate Manager - HR

UST Global
Thiruvananthapuram, India
01.2011 - 10.2016
  • Worked as Assistant Manager for Resource Management group for multiple Business Verticals
  • Stakeholder Management and Client Relations
  • Worked at US for one of the Retail Customer and was able to add bring additional revenue as part of the assignment

Subject Matter Expert

Sutherland Global Services
Kochi, India
10.2007 - 01.2011
  • Worked as Subject Matter Expert for one of the US ISP's billing department
  • Managed a team of 25 people to ensure that the TAT is met as per the client requirement
  • Training - Was able to train the new joiners on process and quality aspects

Education

Bachelor of Science - Physics with Computer Application

Al-Ameen College
Kochi, India
06-2007

Skills

  • Strategic Planning
  • Employee Relations
  • Internal & External Stakeholder Management
  • Training & Development
  • Campus Relations
  • Talent Management
  • Bench Management
  • Workforce Management
  • Technical Recruitment Management
  • Demand Planning
  • Vendor Management
  • Program Management
  • Presentations
  • Customer service
  • Staff supervision
  • Project management abilities
  • Strategic thinking
  • Process improvement strategies
  • Scheduling and coordinating
  • Administration and reporting
  • Task prioritization

Languages

English
Full Professional
Hindi
Full Professional
Malayalam
Native or Bilingual

Timeline

Associate Manager - IT, Operations and Training

GreenDrop
01.2025 - Current

Deployment Manager

PricewaterhouseCoopers
09.2023 - 11.2024

Resource Manager

GadgEon Smart Systems Pvt. Ltd.
07.2021 - 09.2023

Assistant Manager - RMG

UST
01.2018 - 07.2021

Assistant Manager - PMO

IBS Software Services
10.2016 - 01.2018

Associate Manager - HR

UST Global
01.2011 - 10.2016

Subject Matter Expert

Sutherland Global Services
10.2007 - 01.2011

Bachelor of Science - Physics with Computer Application

Al-Ameen College

References

  • Available on request

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