Anna Christina Santos
Clementon,NJ
Summary
Adept at enhancing kitchen and front-of-house operations, I significantly improved service delivery at District Taco by mastering sanitation procedures and fostering team collaboration. My expertise in food preparation and exceptional knife skills, coupled with a proven ability to train and motivate staff, have consistently elevated dining experiences and operational efficiency.
Overview
4
4
years of professional experience
Work History
BOH Team Member
Cava
06.2023 - Current
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Checked food preparation and presentation to verify quality and consistency.
- Verified dishes were prepared according to restaurant recipes and quality standards.
- Assisted with training new BOH staff members on established processes and goals.
- Stocked and rotated food items according to expiration dates.
- Maintained and sanitized service stations, prep areas, and countertops.
- Lifted and carried heavy materials.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Ensured timely completion of daily prep lists, supporting smooth shift transitions and minimizing downtime.
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Managed inventory levels to reduce waste and ensure availability of necessary ingredients.
- Worked effectively in fast-paced environments.
FOH
District Taco
04.2021 - 06.2022
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Assisted in training new hires on company policies and procedures, fostering a supportive atmosphere for newcomers joining the team.
- Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Cleaned and organized kitchen, dining and service areas.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
- Resolved customer complaints promptly and professionally, resulting in satisfied guests returning to our establishment.
- Answered customers' questions, recommended items, and recorded order information.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.
Education
Fashion Design
Camden County Technical School - GTC
Sicklerville, NJ06.2021
Skills
- Sanitation Procedures
- Stock production
- Menu Planning
- Roasting methods
- Food Preparation
- Knife Skills
- Food Storage
- Stock Rotation
- Cross-training
- Cash Register Operation
- Sweeping and Mopping
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
BOH Team Member
Cava
06.2023 - Current
FOH
District Taco
04.2021 - 06.2022
Fashion Design
Camden County Technical School - GTC
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