Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Anna Claire Moss

Summary

I am considered reliable and upbeat team leader successful at promoting customer loyalty and customer satisfaction. By using consultative techniques and diligent attention to each individual consumer I help meet their specific need. I am Knowledgeable about product merchandising, payment processing. In addition to this, I am dedicated and dependable relationship-builder with an excellent work ethic. My strong suit is working alongside the creative team to create visual displays, plan for events and seasonal switches. I also helped design and implement the store window for the spring, fall and christmas design. I have a strong passion for customer service and meeting the needs of any given client. The ability to provide above and beyond service by helping the consumer be the hero of their story is what truly drives all aspects of my creativity and role.

Overview

2
2
years of professional experience

Work History

Retail Team Leader

Bradley's Home And Gift
08.2022 - Current
  • Boosted customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Increased sales performance with effective merchandising displays and promotions.
  • Streamlined inventory management, reducing stock discrepancies and improving order accuracy.
  • Worked alongside manager and owner to create visual displays.
  • Worked alongside owner in creating product development.
  • Created front window displays and helped plan for events.
  • Helped open and close the store each shift by counting the drawers.
  • Maintained the focus of Sales associates by keeping them on task and efficient as Team leader.
  • Helped numerous consumers to curate the perfect gift or chocolate box.
  • Assisted customers with the chocolate counter helping them create the perfect array of sweets.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Intern

Glory Haus
03.2022 - 03.2022
  • Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.
  • Attended a commerce meeting for the Atlanta Business association.

Nanny

Blake And Diana Pruitt
05.2022 - 07.2022
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Promoted intellectual development through reading, storytelling, and engaging educational activities.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
  • Created games and crafts for the children to participate in during the afternoons.

Education

BBA - Fashion Merchandising

The University of Tennessee - Knoxville
Knoxville, TN
05.2026

High School Diploma -

Grace Christian Academy
Knoxville, TN
05.2022

Skills

  • Performance monitoring
  • Goal setting
  • Customer service excellence
  • Team motivation
  • Merchandise display
  • Interpersonal skills
  • Cash handling
  • Visual merchandising
  • Product knowledge
  • Retail Merchandising
  • Creative Thinking
  • Goal-Driven

Accomplishments

    Some of my accomplishments include my original art pieces being featured on the cover of a magazine along with an spread. In addition to this accomplishment my art has been on display at a local church for the Christmas promotional. This promotional led to my first high end art buyer who purchased my original work "Fulfilled". I also would consider the installs I have completed at my current place of employment an accomplishment. One in particular was last years Christmas display featuring the words "the wonders of His love" hand painted on sheets of scripture. To me this install spoke to people when they walked through the shop door. It made them apart of the story we were telling and made us apart of their story. I would consider it one of my greatest accomplishments.

References

References available upon request.

Timeline

Retail Team Leader

Bradley's Home And Gift
08.2022 - Current

Nanny

Blake And Diana Pruitt
05.2022 - 07.2022

Intern

Glory Haus
03.2022 - 03.2022

BBA - Fashion Merchandising

The University of Tennessee - Knoxville

High School Diploma -

Grace Christian Academy
Anna Claire Moss