Anna Claire Pennington
Murfreesboro,TN
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
1
1
year of professional experience
Work History
Customer Service Lead
Splashy's Car Wash
Murfreesboro, TN
09.2022 - Current
- Handled customer inquiries and complaints in a professional manner.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Directed customer service staff activities, including training and coaching.
- Maintained accurate records of customer interactions and transactions.
- Resolved escalated issues from team members or customers in an efficient manner.
- Ensured compliance with company policies and regulations related to customer service operations.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
- Volunteered to handle complaints and issues for manager during busy time periods.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Set up and activated customer accounts.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
High School Diploma -
Riverdale High School
Murfreesboro, TN05.2025
Skills
- Customer Service Excellence
- Status Updates
- Cash Handling
- Customer Relations
- Customer Complaint Resolution
- Account Management
- Client Engagement
- Sales
- Inquiry Requests
- Payment Processing
- Product Location
- Quality Assurance
- Administrative Duties
- Billing Arrangements
- Telephone Etiquette
- Team Training
Affiliations
- Riverdale High School Lady Warriors Soccer Team (2022 to Present) Goal Keeper
- Riverdale High School Tennis Team (2023 - if the team makes)
- Murfreesboro Salvation Army Angel Tree Volunteer Distributer (2022 - Present)
References
References available upon request.
Timeline
Customer Service Lead
Splashy's Car Wash
09.2022 - Current
High School Diploma -
Riverdale High School
Similar Profiles
Mair BedfordMair Bedford
Accounts Receivable Specialist / Collections Specialist at Sonny's Enterprises/Sonny's Car Wash Systems/PECO Car Wash SystemsAccounts Receivable Specialist / Collections Specialist at Sonny's Enterprises/Sonny's Car Wash Systems/PECO Car Wash Systems
Aniya McClain-HillAniya McClain-Hill
Sales Consultant at Tiger Car Wash/ Club Car WashSales Consultant at Tiger Car Wash/ Club Car Wash
Savannah RolloSavannah Rollo
General Manager at Cascades Car Wash (acquired by GO Car Wash 2019)General Manager at Cascades Car Wash (acquired by GO Car Wash 2019)
Jonathan CouturierJonathan Couturier
Family Caregiver at MyselfFamily Caregiver at Myself
Corinne RestaniCorinne Restani
SR. Accounts Receivable Specialist at Cardinal HealthSR. Accounts Receivable Specialist at Cardinal Health