Anna Dortsch
Woodinville
Summary
Compassionate and organized administrative professional with a background in psychology and hands-on experience supporting staff, clients, and families in education and healthcare settings. Experienced in front office operations, documentation, data entry, scheduling, and maintaining confidential records.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Office Coordinator
Evergreen Speech and Hearing Clinic
Kirkland, WA
12.2024 - 10.2025
- Coordinated patient care and delivered exceptional customer service within the audiology department, ensuring a welcoming and professional environment.
- Managed appointment scheduling, referrals, and patient records through an EMR system while verifying insurance coverage and processing authorizations.
- Maintained strict HIPAA compliance in handling sensitive patient information and documentation.
- Served as a primary point of contact by managing multiple phone lines and facilitating clear communication between patients, healthcare providers, and staff.
- Supported administrative operations by preparing documents, maintaining organized records, and contributing to office efficiency.
- Enhanced patient engagement by writing informative blogs for the organization’s website.
Administrative Assistant
Sylvan Learning
Northridge, CA
09.2024 - 12.2024
- Served as the first point of contact by answering and directing incoming calls, assisting clients with inquiries, and managing messages.
- Coordinated scheduling for student appointments, working closely with parents and staff to optimize time and resources.
- Provided tutoring sessions to students, supporting individualized learning goals.
- Administered student assessments and accurately documented results for progress tracking.
- Oversaw office operations during executive meetings to maintain an efficient and smooth environment.
- Prepared and organized educational materials and maintained inventory.
- Managed data entry for attendance, payments, and billing.
Scheduling Assistant
Gavriella Schuster LLC
Seattle, WA
06.2022 - 07.2024
- Managed LinkedIn and email inquiries by screening and organizing meetings and follow-ups.
- Utilized Excel, Outlook, and scheduling platforms to efficiently maintain and coordinate calendars.
- Developed strong communication and customer service skills through effective interactions with clients and partners.
- Performed data entry, documentation, and file organization to support office operations.
Support Teacher
Kiddie Academy
Kenmore, WA
06.2023 - 01.2024
- Provided classroom support to primary educators and supervised children aged 6 weeks to 4 years during university breaks.
- Led small groups of 3-5 children in organized play, games, art, and music activities.
- Contributed to the development and implementation of early childhood learning programs.
Educator
Right at School
Mountlake Terrace, WA
08.2021 - 01.2022
- Supported a before and after-school enrichment program at an elementary school by facilitating hands-on activities in a safe and engaging environment.
- Collaborated closely with parents to address individual needs and ensure personalized support for each child.
- Developed creative and interactive activities designed to inspire curiosity and promote learning beyond the traditional classroom setting.
Education
Bachelor's Degree - Psychology
California State University-Northridge
Northridge, CA05-2024
Associate in Arts (AA) - undefined
Edmonds College
Edmonds, WA06-2022
High School Diploma - undefined
Mountlake Terrace High School
Mountlake Terrace, WA06-2020
Skills
- Patient & People-Centered Approach: Skilled at providing compassionate, professional support to patients and families in healthcare and educational settings
- Adaptability & Multitasking: Able to thrive in fast-paced environments, managing multiple priorities and phone lines effectively
- Communication & Collaboration: Strong verbal and written communication skills; experienced in liaising with patients, families, educators, and healthcare providers
- Computer & EMR Proficiency: Certified in Office 365 and Google Suite; experienced with electronic medical records and scheduling software
- HIPAA Compliance & Confidentiality: Knowledgeable in handling sensitive patient information while maintaining privacy and compliance standards
Certification
- CPR Certification
- Human Subjects Research CITI Training Certification
September 2023 to September 2026
- American Sign Language: Intermediate
Timeline
Front Office Coordinator
Evergreen Speech and Hearing Clinic
12.2024 - 10.2025
Administrative Assistant
Sylvan Learning
09.2024 - 12.2024
Support Teacher
Kiddie Academy
06.2023 - 01.2024
Scheduling Assistant
Gavriella Schuster LLC
06.2022 - 07.2024
Educator
Right at School
08.2021 - 01.2022
Associate in Arts (AA) - undefined
Edmonds College
High School Diploma - undefined
Mountlake Terrace High School
Bachelor's Degree - Psychology
California State University-Northridge