Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

GLEEN THOMAS

Miami,FL

Summary

Registered Nurse | Nurse Leader | Emergency Medicine Specialist

Accomplished Registered Nurse with over 14 years of experience delivering high-quality patient care in fast-paced Emergency Department environments. Proven leader with over 8 years of experience guiding nursing teams to achieve patient care excellence, enhance satisfaction, and support systemic healthcare improvements. Expert in rapidly assessing patient needs and providing calm, decisive leadership under pressure. Dedicated to advancing clinical expertise in Emergency Medicine while driving innovative solutions to optimize patient outcomes and operational efficiency. Adept at fostering strong collaborations with multidisciplinary teams, including physicians, administrators, and staff, to uphold top-tier healthcare practices.

Overview

17
17
years of professional experience

Work History

Patient Care Supervisor

Baptist Health Of South Florida
Miami, FL
11.2022 - Current
  • Foster and maintain strong relationships with physicians, patients, families, and multidisciplinary teams, cultivating a collaborative leadership environment that prioritizes high-quality care and patient-centered outcomes.
  • Encourage accountability and professional development within the nursing team through targeted mentorship.
  • Provide strategic guidance to nursing staff, proactively addressing concerns and resolving issues to enhance team cohesion and performance, while ensuring consistent alignment with departmental and organizational goals.
  • Build and sustain productive partnerships with medical, clinical, and administrative leaders, enabling streamlined communication and effective collaboration to drive cross-functional initiatives, and improve patient care delivery.
  • Conduct performance evaluations on nursing staff, as well as other modalities, identifying development opportunities, and spearheading tailored educational initiatives to elevate team competency and leadership potential across both clinical and operational levels.
  • Implement and monitor performance metrics to assess and improve the effectiveness of nursing teams, promoting an atmosphere of accountability and professional growth that aligns with organizational goals.
  • Delegate clinical and managerial responsibilities to nursing staff, optimizing team performance while fostering autonomy, engagement, and accountability across the department.
  • Integrate multimodal approaches to patient care, utilizing innovative techniques and technologies to deliver a comprehensive, holistic strategy for improving patient outcomes through effective interdisciplinary collaboration.
  • Manage staff scheduling and coordinate staffing needs, ensuring optimal coverage and efficiency by securing appropriate personnel for all shifts and clinical requirements.
  • Oversee staff scheduling and utilize Kronos to manage timekeeping, ensuring accurate payroll processing, and seamless coverage for all shifts and clinical requirements.

Registered Nurse, Emergency Department

SurgiStaff
Miami, FL
01.2022 - 10.2022
  • Triaged incoming patients and communicated with doctors to encourage timely attention to urgent situations
  • Assessed and prepared patients for procedures, performing initial and ongoing patient assessments
  • Monitored and managed various treatment and care interventions
  • Collected lab specimens, ordering and interpreting diagnostic tests and lab results
  • Managed complete processing of patients from initial admission to discharge
  • Recorded patient condition, vital signs, recovery progress and medication side effects
  • Instructed patients and caregivers or friends on proper care of injuries after treatment, educating on proper medication use, dressing changes and signs of complications
  • Advocated for patients by supporting and respecting basic rights, values and beliefs
  • Trained and mentored new RNs on best practices, hospital policies and standards of care

RN Lead

Snap Nurse
Fort Lauderdale, FL
01.2021 - 12.2021
  • Followed protocols regarding quality assurance, biohazards, infection control, charting and emergencies
  • Solicited medical history information from patients to provide best and most effective medical advice
  • Recruited, trained and supervised new staff members each year
  • Collaborated with physicians and nursing staff to deliver quality care
  • Oversaw medication administration, monitored distribution and documented responses

Clinical Nurse Manager

Memorial Hospital West
Pembroke Pines, FL
06.2018 - 01.2021
  • Established and maintained positive relationships with residents, physicians, hospital staff, patients and families
  • Provided strong leadership and guidance to nurses
  • Mentored and coached nursing staff, listening to concerns and providing counsel
  • Established rapport with medical and clinical staff and administration
  • Collaborated with department managers to correct problems and improve services
  • Evaluated performance of staff nurses, contributing to professional development
  • Supervised daily nursing activities and general operations while delivering exceptional care and building solid nursing teams for Emergency Room with more than 68 beds
  • Assessed performance of nursing staff and built educational initiatives to enhance competency of teams and individual professionals at clinical and operational levels
  • Delegated clinical and managerial responsibilities to staff

Clinical Nurse Manager

Memorial Hospital Pembroke
Pembroke Pines, FL
08.2016 - 06.2018
  • Assessed performance of nursing staff and built educational initiatives to enhance competency of teams and individual professionals at clinical and operational levels
  • Handled probationary and annual performance evaluations of all nursing staff
  • Collaborated with management teams in order to implement and evaluate programs and services
  • Organized department in accordance with administrative guidelines to provide specified nursing services to meet legal, organizational and medical staff guidelines
  • Facilitated communication by providing information and counseling to families
  • Conferred with physicians during rounds, advised each on condition of patients and coordinated necessary diagnostic assessments to accomplish patient care goals
  • Provided strong leadership and guidance to nurses

Registered Nurse

Memorial Regional Hospital Hollywood
Hollywood, FL
08.2011 - 08.2016
  • Cared for patients experiencing acute traumas, including cardiac arrests, strokes and gunshot wounds
  • Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care
  • Monitored and recorded patient condition, vital signs, recovery progress and medication side effects
  • Administered oral, intramuscular and IV medications to patients and monitored responses
  • Performed triage on all incoming patients and determined severity of injury and illnesses
  • Oversaw ER department and team of multi-disciplinary professionals in high-volume, fast-paced environment
  • Oversaw delivery of high-quality, cost-effective care with focus on patient safety, comfort and dignity
  • Assessed and assisted patients with diverse range and comorbid chronic diagnoses, including chronic obstructive pulmonary disease (COPD), asthma, congestive heart failure (CHF), cerebrovascular accidents (CVA), diabetes, and sepsis

Registered Nurse, Emergency Department

Jackson Memorial Hospital
Miami, FL
01.2008 - 07.2012
  • Triaged incoming patients and communicated with doctors to encourage timely attention to urgent situations
  • Assessed and prepared patients for procedures, performing initial and ongoing patient assessments
  • Monitored and managed various treatment and care interventions
  • Collected lab specimens, ordering and interpreting diagnostic tests and lab results
  • Oversaw patient admission and discharge processes to coordinate related paperwork
  • Administered medications and treatments, monitoring patients for reactions and side effects
  • Adhered to infection control procedures to facilitate safe, clean patient environment
  • Created, implemented and evaluated patient care plans with medical team
  • Provided patient and family health education focusing on self-management, prevention and wellness

Education

Bachelor of Science - Registered Nurse

Florida International University
Miami, FL
12.2018

Associate of Science - Registered Nurse

Miami Dade College
Miami, FL
12.2009

Associate of Arts - Pre-Medicine

Miami Dade College
Miami, FL
12.2007

High School Diploma -

G. Holmes Braddock Senior High School
Miami, FL
06.2004

Skills

Leadership and Management Skills:

  • Team Leadership and Development: Leading and mentoring multidisciplinary teams to enhance performance, morale, and professional growth
  • Staff Training & Mentorship: Providing ongoing coaching, guidance, and educational opportunities to improve team competencies and leadership capabilities
  • Performance Management: Conducting regular performance evaluations, providing constructive feedback, and implementing development plans to improve staff performance
  • Conflict Resolution & Problem-Solving: Addressing interpersonal or operational issues with effective conflict management strategies and proactive solutions
  • Operational Efficiency & Workflow Optimization: Streamlining departmental processes to ensure smooth operations and efficient resource allocation
  • Change Management & Process Improvement: Leading initiatives to implement new protocols, improve patient care, and optimize operational practices
  • Strategic Planning & Decision-Making: Developing and executing strategies to meet departmental and organizational goals while managing patient care needs
  • Staff Scheduling & Resource Allocation: Overseeing staffing through systems like Kronos, ensuring optimal coverage, and adjusting schedules as needed to meet departmental demands
  • Crisis Management & High-Stakes Decision-Making: Leading teams during high-pressure, emergency situations, making quick, informed decisions to ensure patient safety and staff coordination
  • Budgeting & Cost Management: Managing departmental budgets, optimizing resource use, and identifying cost-saving opportunities without compromising patient care
  • Interdisciplinary Collaboration: Facilitating effective communication and collaboration across clinical, administrative, and operational teams to achieve shared goals
  • Regulatory Compliance & Accreditation: Ensuring departmental operations comply with healthcare regulations, accreditation standards, and institutional policies
    Emergency Nurse Skills:

Rapid Patient Assessment & Triage:

  • Quickly evaluating and prioritizing patient care needs in high-stress, fast-paced emergency settings
  • Trauma & Critical Care Management: Providing immediate care for trauma patients, including advanced airway management, resuscitation, and stabilization
  • Advanced Life Support (ACLS, PALS, BLS): Expertise in administering life-saving interventions for both adult and pediatric patients during medical emergencies
  • Multimodal Pain Management: Applying various techniques and medications to effectively manage acute pain in emergency patients
  • Emergency Pharmacology & Medications: Administering and managing emergency medications, including sedatives, analgesics, and IV fluids, with precision and attention to detail
  • Cardiac & Respiratory Emergencies: Managing critical cardiac and respiratory events, including arrhythmias, chest pain, and respiratory distress
  • Infection Control in High-Risk Environments: Maintaining sterile techniques and preventing cross-contamination in fast-paced emergency situations
  • Patient Advocacy in Crisis Situations: Providing compassionate, patient-centered care in high-stress environments, ensuring patients and families are supported during emergencies
  • Interdisciplinary Emergency Care: Collaborating with physicians, paramedics, and other healthcare professionals to provide comprehensive, timely care in emergency settings
  • Trauma & Burn Care: Applying specialized techniques for trauma, burn management, and wound care, ensuring optimal patient stabilization

Communication & Stakeholder Engagement:

  • Effective Communication: Conveying clear and concise information to staff, patients, families, and stakeholders to foster understanding and cooperation
  • Patient & Family Advocacy: Promoting a compassionate and patient-centered approach in interactions with patients and families, ensuring their needs and concerns are addressed

Timeline

Patient Care Supervisor

Baptist Health Of South Florida
11.2022 - Current

Registered Nurse, Emergency Department

SurgiStaff
01.2022 - 10.2022

RN Lead

Snap Nurse
01.2021 - 12.2021

Clinical Nurse Manager

Memorial Hospital West
06.2018 - 01.2021

Clinical Nurse Manager

Memorial Hospital Pembroke
08.2016 - 06.2018

Registered Nurse

Memorial Regional Hospital Hollywood
08.2011 - 08.2016

Registered Nurse, Emergency Department

Jackson Memorial Hospital
01.2008 - 07.2012

Bachelor of Science - Registered Nurse

Florida International University

Associate of Science - Registered Nurse

Miami Dade College

Associate of Arts - Pre-Medicine

Miami Dade College

High School Diploma -

G. Holmes Braddock Senior High School
GLEEN THOMAS