Annagrace Thompson
Lockport,NY
Summary
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Produce Customer Service
Wegmans Food Markets
06.2022 - Current
- Collaborated with team members to efficiently stock shelves and display products in appealing manner.
- Helped maintain safe work environment by promptly addressing spills or hazards in produce area.
- Assisted customers with product selection and answered questions about various fruits and vegetables, ensuring their needs were met.
- Assisted in training new team members on proper handling techniques and safety guidelines within produce department.
- Reduced spoilage rates through diligent monitoring of expiration dates and promptly removing expired or damaged items from shelves.
- Managed produce waste responsibly through proper disposal practices and participation in store-wide recycling initiatives.
- Performed regular quality checks on produce items, ensuring only freshest products were available for purchase.
- Enhanced customer satisfaction by providing exceptional service in produce department.
Shift Manager/ Key Holder
Plato's Closet
10.2020 - 06.2022
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in role.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout day to create welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Exercised composure under pressure and in escalated customer service scenarios.
Cashier/Customer Service
Hi way garden center
07.2020 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout facility.
Fruit Grader
Newroyal orchards
06.2018 - 08.2018
- Collaborated with team members to achieve daily output targets while maintaining high-quality results.
- Assisted in routine equipment maintenance tasks, contributing to uninterrupted workflow during peak seasons.
- Trained new employees on proper fruit grading techniques, ensuring consistency across all staff members.
- Reduced waste and improved customer satisfaction with accurate and consistent fruit grading practices.
- Enhanced fruit quality by meticulously inspecting and grading various types of fruits according to established standards.
Education
Associate of Applied Science - Nursing
Niagara County Community College
Sanborn, NY 08.2023 - Current
High school diploma -
Homeschool
Lockport, NY05.2020
Skills
- Cashiering
- Cash Handling
- Work under pressure
- Teamwork and Cooperation
- Shelf Stocking
- Cleaning Experience
- Shift Management
- Customer service (2 years)
Timeline
Associate of Applied Science - Nursing
Niagara County Community College
08.2023 - Current
Produce Customer Service
Wegmans Food Markets
06.2022 - Current
Shift Manager/ Key Holder
Plato's Closet
10.2020 - 06.2022
Cashier/Customer Service
Hi way garden center
07.2020 - 10.2020
Fruit Grader
Newroyal orchards
06.2018 - 08.2018
High school diploma -
Homeschool