Annahí Ramirez
Madison,United States
Summary
I claim to have roughly two years of experience in customer service simply because I spent nearly a year and a half in college studying marketing and retail. I am majoring in business and will receive my associate's degree in May 2025. I also have computer job experience; for instance, I handled customer service, appointment scheduling, and payment processing for my stepfather's concrete business. My decision to enroll in college at the age of 17 and graduate from high school one year early was, in my opinion, my greatest accomplishment of the year.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Outfitter
09.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Customer service
El Primo Concrete and More
07.2023 - 02.2024
- At El Primo Concrete, excelled in customer service by enhancing client satisfaction and resolving 95% of complaints swiftly
- Boosted repeat business by 30% through exceptional service and prompt response to inquiries at El Primo Concrete
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
Wash N Dry
Customer Service Department
08.2023 - 12.2023
- Supported fellow team members as needed, fostering a collaborative work environment focused on achieving common objectives.
- Reduced wait times for customers by optimizing workflow processes within the wash bay facility.
- Identified potential issues with equipment, reporting them promptly for timely maintenance or repairs.
- Improved vehicle cleanliness by thoroughly washing, waxing, and detailing both interior and exterior surfaces.
Education
Associate - retail and marketing, Business
Nashville State Community College
Madison, TN05.2025
High School Diploma -
Hunter Lane High Shcool
1150 Hunters Ln, Nashville, TN 3720705-2023
Skills
- Leadership
- Problem-solving
- Marketing
- Active listening
- Skillful
- Organization
- Teamwork
- Customer assistance
Personal Information
Age: 18
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
Outfitter
09.2024 - Current
Wash N Dry
Customer Service Department
08.2023 - 12.2023
Customer service
El Primo Concrete and More
07.2023 - 02.2024
Associate - retail and marketing, Business
Nashville State Community College
High School Diploma -
Hunter Lane High Shcool