Work History
Overview
Education
Skills
Assessments
Personal Information
Timeline
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Constance Hubbard

Hampton,USA

Work History

Retail Sales Associate

Prime Communications AT&T
Seabrook, NH
10.2025 - Current
  • Cultivated positive customer interactions by providing customized service and relevant product recommendations.
  • Supervised cash register functions, focusing on precise transactions and safeguarding financial integrity.
  • Coordinated efforts with team members to craft attractive merchandise displays, driving visual merchandising strategies.
  • Managed resolution of customer inquiries and complaints to cultivate positive relationships and ensure customer retention.
  • Nurtured connections with frequent patrons, contributing to a friendly and hospitable store ambiance.

Homecare Service Coordinator

Waypoint
Nashua, NH, US
01.2023 - 01.2025
  • Managed client intake processes by overseeing form completion and scheduling meetings. Conducted thorough assessments to develop tailored client care plans. Facilitated the execution of care plans and established connections with home care service providers.
  • Oversaw scheduling processes for clients and care providers to optimize service delivery. Implemented weekly updates and adjustments to enhance operational efficiency. Reviewed employee time cards for accuracy before payroll processing.
  • Directed a team of approximately 20 members, serving as the primary liaison between the organization and clients. Strategically recruited new home makers to increase community service capacity. Partnered with non-profit organizations to broaden the range of services available to clients.

Customer Service Representative

Unitil Service Corp
Concord, NH, US
04.2024 - 07.2024
  • Assisted customers with payment processing. Investigated account discrepancies and documented findings. Updated account information and maintained accurate records of all changes made.
  • Assisted in ongoing training and educational development across various departments. Supported the opening, maintenance, and closing of customer accounts.
  • Guided customers in navigating the website upon launch. Developed payment plans and options for customers. Offered resources for additional financial services.

Customer Service Representative

UBIF Patriot Inc.
Salem, NH, US
07.2023 - 04.2024
  • Customer first point of contact. Spoke with customers and verified their insurance claims. Aided customers with filing claims.
  • Scheduled appointments and pulled/ put aside correct parts for repairs.
  • Entered all customer data into CRM as well as notations concerning repairs.
  • Helped customers with repairs and troubleshooting on electronic devices.

Family Lead Intake Specialist

Southern New Hampshire Services
Manchester, NH, US
04.2022 - 05.2023
  • Supported team members through regular planning and administration of weekly meetings and one-on-one check-ins.
  • Performed daily administrative tasks including returning client correspondence, updating client case files in CRM, scanning, faxing, and following up with team members.
  • Processed client cases while maintaining clear communication with clients and processing team members. Monitored case progress to guarantee accuracy and timely completion.
  • Cultivated strong interpersonal relationships and collaborated with colleagues to achieve company objectives and meet deadlines.

Client Advisor

Tulley BMW
Manchester, NH, US
06.2021 - 04.2022
  • Sold vehicles while giving exceptional customer service experience and prepared all necessary documents.
  • Marketing outreach to past and perspective clients as well as social media marketing. Traveled between dealerships to aid in moving vehicles.
  • Strategizing selling techniques with colleagues and managers to meet sales goals. Attended weekly meetings and ongoing job developmental education sessions.

Customer Service Representative

Credit Collection Service
Portsmouth, NH, US
10.2018 - 01.2020
  • Professionally communicated while making/ taking hundreds of phone calls per day with clients while complying with all FDCPA and state laws.
  • Seamlessly toggled between multiple systems. Verified insurance supplements and claim balances for various departments via client systems as well as processing client updates, closures, and requests. Regularly updated CRM.
  • Communed with supervisors, managers, co-workers. Participated in various problem solving/decision making activities.

Mailroom Attendant

Seacoast Media Group
Portsmouth, NH, US
03.2017 - 11.2017
  • Distributed incoming mail; promptly organizing and processing outgoing parcels while cleaning and maintaining machinery, equipment, and work areas to ensure proper functioning for safe working conditions.
  • Solved all related practical problems with a range of variables by paying special attention to detail to insure optimal work flow.
  • Monitored and assessed performance of self, other individuals and processes to make improvements or take corrective action.

Dispatcher/ Driver

Cars Port
Salisbury, MA, US
07.2016 - 01.2017
  • Dispatched drivers to customer locations as well as transported customers.
  • Followed relevant safety regulations and state laws governing vehicle operation; ensured that passengers follow safety regulations while providing passengers with assistance and information about the local area and points of interest as needed.
  • Communicated with dispatchers by radio, telephone, or computer to exchange and receive requests for passenger service while updating personal daily log of correspondents.
  • Performed routine vehicle maintenance, including regulating tire pressure, adding gasoline, oil, and water; notified dispatchers or company mechanics of vehicle malfunctions.

Commercial Cleaner

Detailing the Globe
Exeter, NH, US
12.2014 - 07.2016
  • Notified managers concerning the need for major repairs or additions to building operating systems.
  • Uphold the environmental service standards of DTG. Requisitioned inventory of supplies; equipment required for cleaning and maintenance and ordered supplies.
  • Developed specific goals and protocols to prioritize, organize, and accomplish work flow.

Preschool Teacher

Berry Patch
Hampton, NH, US
03.2009 - 10.2013
  • Created and administered Daily Activity Curricula. Completed developmental progress reports; reviewed outcomes with parents; adapted teaching methods and instructional materials to meet students' varying needs and interests.
  • Maintained accurate and complete student records as required by laws, district policies, and administrative regulations.
  • Established and enforced rules of behavior; procedures for maintaining order.

Overview

17
17
years of professional experience

Education

Some college - Legal Office and Administration

Great Bay Community College
Newington, NH
10.2018

Skills

Cash handling

Customer service

Business Integrity

Office management

Adobe Acrobat

HIPAA

Retail sales

Sales

Fair Housing regulations

Teaching

Hospitality

Information security

Microsoft Powerpoint

Marketing

Clerical experience

Customer support

Childcare

CRM Software

Filing

Computer skills

Relationship management

CRM software

Google Suite

Banking

PCI

Phone etiquette

Presentation skills

Experience with children

Inside sales

Guest relations

Time Management

Buffer

Supervising experience

Office experience

IOS

Effective Communicator

Commercial Cleaning

Executive administrative support

Application support

Versatility

Impeccable Organization Skills

POS

Pricing

Serving

Cash register

Store management

Conflict Resolution

Databases

Data entry

Restaurant management

Driving

Restaurant experience

Microsoft Office

Microsoft Excel

Food handling

Interviewing

Organizational skills

Documentation review

Technology sales

Time management

Direct sales

Typing

Excellent Leadership Skills

Accounts receivable

Detailing

Strong MS Office Suite

Data collection

Guest services

Windows

Conflict management

Social media management

Leadership

Yardi

Outside sales

Customer relationship management

Team management

Salesforce

Property leasing

Property management

Facilities management

DocuSign

Exceptional Customer Service

Mac OS

Microsoft Word

Microsoft Outlook

Operating systems

Administrative experience

Communication skills

Personal assistant experience

Hotel experience

QuickBooks

Detail Oriented

Management

Google Docs

Outside Sales

Front desk

Assessments

  • Spreadsheets with Microsoft Excel, 2023-06-01, Proficient
  • Administrative assistant/receptionist, 2022-06-01, Proficient
  • Time management skills, 2024-07-01, Proficient
  • Work style: Stress management, 2024-07-01, Proficient
  • Management & leadership skills: Planning & execution, 2024-07-01, Proficient
  • Workplace safety, 2023-07-01, Proficient
  • Supervisory skills: Motivating & assessing employees, 2024-07-01, Proficient
  • Customer service, 2022-04-01, Proficient
  • Customer focus & orientation, 2022-04-01, Proficient
  • Work style: Reliability, 2023-05-01, Proficient
  • Elementary school classroom management, 2024-08-01, Proficient
  • High school classroom management, 2024-08-01, Proficient
  • Teamwork: Interpersonal skills, 2023-04-01, Proficient
  • Case management & social work, 2024-07-01, Proficient
  • Sales skills, 2021-02-01, Proficient
  • Management & leadership skills: Impact & influence, 2024-07-01, Proficient
  • Early childhood development, 2023-05-01, Proficient
  • Filing & organization, 2024-07-01, Proficient
  • Project timeline management, 2024-01-01, Proficient
  • Attention to detail, 2023-05-01, Proficient
  • Demonstrating empathy, 2024-07-01, Proficient
  • Verbal communication, 2024-01-01, Proficient
  • Medical receptionist skills, 2022-06-01, Proficient
  • Written communication, 2024-02-01, Proficient
  • Data entry: Attention to detail, 2024-01-01, Proficient
  • Work style: Professionalism, 2023-04-01, Proficient
  • Call center customer service, 2023-05-01, Proficient
  • Office manager, 2023-05-01, Proficient
  • Sales skills, 2022-04-01, Proficient
  • Case management & social work, 2023-04-01, Proficient
  • Inside sales, 2024-07-01, Proficient
  • Food service: Customer situations, 2024-08-01, Proficient
  • Working with MS Word documents, 2024-07-01, Proficient

Personal Information

  • Driving License: Driver's License
  • Work Permit: Authorized to work in the US for any employer
  • Visa Status: Authorized to work in the US for any employer

Timeline

Retail Sales Associate

Prime Communications AT&T
10.2025 - Current

Customer Service Representative

Unitil Service Corp
04.2024 - 07.2024

Customer Service Representative

UBIF Patriot Inc.
07.2023 - 04.2024

Homecare Service Coordinator

Waypoint
01.2023 - 01.2025

Family Lead Intake Specialist

Southern New Hampshire Services
04.2022 - 05.2023

Client Advisor

Tulley BMW
06.2021 - 04.2022

Customer Service Representative

Credit Collection Service
10.2018 - 01.2020

Mailroom Attendant

Seacoast Media Group
03.2017 - 11.2017

Dispatcher/ Driver

Cars Port
07.2016 - 01.2017

Commercial Cleaner

Detailing the Globe
12.2014 - 07.2016

Preschool Teacher

Berry Patch
03.2009 - 10.2013

Some college - Legal Office and Administration

Great Bay Community College

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Constance Hubbard