Anna Hatten
Charlotte,NC
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
7
7
years of professional experience
Work History
Server, Banquet Lead, Trainer, Host, Expo/Foodrunner/Busser
Southbound
Charlotte
09.2020 - 01.2025
- Maintained highest sales in the restaurant
- Delivered consistent hospitality that enhanced guest experience
- Built relationships with loyal customers through personalized service, fostering repeat business
- Trained several new employees in serving and food running/expo
- Trains staff on upselling liquor
- Obtained several 5 star reviews
- Hosts private events for guests at the restaurant
- Monitored customer satisfaction and supported staff in addressing needs to ensure positive dining experiences
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
Server
Little Mamas
Charlotte
09.2021 - 02.2022
- Welcomed all guests with a friendly greeting.
- Took orders and assisted guests with menu choices.
- Suggested beverage pairings to enhance guest dining experience.
- Suggested beverage pairings to enhance guest experience.
- Completed side work and closing tasks to ensure smooth restaurant operations.
- Collaborated with team members to ensure smooth operations.
- Input orders, delivered food and beverages to correct seats, and processed payments efficiently.
Server/Foodrunner/Expo
The Waterman Fishbar
Charlotte
05.2020 - 08.2020
- Uphold high sanitation and safety standards while delivering and serving food.
- Guided guests in menu selections to enhance dining experience.
- Managed food delivery process from kitchen to dining table. of food from the kitchen to the dining table.
- Checked on customers to see if anyone needed attention from wait staff and worked with team members to correct any service deficiencies.
- Performed side work tasks, including cleaning and restocking dining area supplies. duties, including cleaning and restocking supplies in the dining area. duties, such as cleaning and maintenance.
- Coordinated timely delivery of food from kitchen to dining table to ensure guest satisfaction.
- Cleared tables of dishes and debris after guests departed. and debris from tables to ensure a tidy dining environment. after guests' departures.
- Monitored customer needs and collaborated with team to promptly address service issues.
Crew member
Trader Joes
Charlotte
02.2018 - 05.2020
- Researched and tested products to showcase their features and benefits to potential customers.
- Provided customers with samples, coupons, and incentives to increase sales of target products.
- Offered customers samples, coupons and other incentives to drive sales of the target products.
- Organized promotional areas to enhance product visibility and customer engagement.
- Demonstrated special features of products to highlight their benefits for customers.
- Collaborated with team members to complete daily tasks.
- Trained multiple junior employees how to carry out tasks in a professional and timely manner.
- Protected business from unnecessary liability by carefully following security and safety standards.
- Thoroughly researched and tested products to be able to explore every aspect of each with the potential customers.
Sales Associate
Pacsun
Charlotte
09.2018 - 08.2019
- Consulted with customers to understand what sort of clothing they were interested in and assisted in guiding them to the correct products.
- Maintained professional environment and addressed deficiencies in daily store operations with strong attention to detail.
- Worked with dissatisfied customers and problem solved in order to make sure each and every client left the store with a positive experience.
- Collaborated with managers to enhance area operations by sharing customer feedback and proposing new ideas.
- Helped managers improve area operations by sharing customer feedback and contributing new ideas.
- Reviewed activities regularly to identify opportunities for improvement.
- Keep inventory levels optimized and supplies organized for upcoming demands.
- Resolved customer concerns to ensure every client left the store with a positive experience.
Host
Cowfish
Charlotte
08.2017 - 06.2018
- Greeted and seated guests within seconds to immediately engage each customer and build a positive experience.
- Accommodated special requests from guests to ensure their needs were met and satisfaction achieved.
- Monitored the dining room to assess guest satisfaction and provided assistance.
- Set-up and cleared tables at peak times to seat patrons more quickly.
- Maintained cleanliness and organization of dining and serving areas.
- Answered the phone to take delivery or pickup orders from callers.
- Worked well with kitchen, management and serving staff to coordinate efficient service.
Education
High School -
Myers Park High School
Skills
- Event setup coordination
- Menu knowledge
- Customer service
- Sales generation
- Attention to detail
- Time management
- Multitasking
- Problem-solving
- Verbal communication
- Hospitality
- Employee training
- Event hosting
- Relationship building
- Health and safety
- Sanitation
Timeline
Server
Little Mamas
09.2021 - 02.2022
Server, Banquet Lead, Trainer, Host, Expo/Foodrunner/Busser
Southbound
09.2020 - 01.2025
Server/Foodrunner/Expo
The Waterman Fishbar
05.2020 - 08.2020
Sales Associate
Pacsun
09.2018 - 08.2019
Crew member
Trader Joes
02.2018 - 05.2020
Host
Cowfish
08.2017 - 06.2018
High School -
Myers Park High School