Ma Corazon Brannock
Lexington,KY
Summary
Dedicated Hospitality Professional focused on creating exceptional customer experiences and ensuring satisfaction. Delivered polished service through a professional demeanor and extensive knowledge of cuisine and food and wine pairings. Emphasized genuine hospitality and flexibility to enhance guest engagement.
Overview
6
6
years of post-secondary education
10
10
years of professional experience
Work History
Banquet Server
Idle Hour Country Club
Lexington, KY
07.2022 - Current
- Served food and beverages to guests during events and functions.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Monitored guest satisfaction throughout events by engaging with attendees, ensuring needs were met promptly and courteously.
- Collaborated with team members to ensure smooth service flow at events.
- Responded promptly to guest inquiries and requests during events.
- Assisted in coordinating event timelines with kitchen staff and management.
- Set up banquet tables and chairs according to event specifications.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Prepared dining areas by arranging table settings and decorations efficiently.
- Set up stations for serving meals according to established guidelines.
- Maintained cleanliness and organization of banquet areas throughout events.
- Ensured cleanliness of work area throughout shift, including tables, chairs, and floors, contributing to a welcoming environment.
- Followed safety protocols for food handling and service standards consistently.
- Greeted guests upon arrival and provided assistance throughout the event.
- Delivered exceptional service to high volume of guests during daily events, enhancing overall guest experience.
Warehouse Associate
Amazon
Lexington
11.2019 - Current
- pallet jacks to move inventory efficiently.
- Loaded and unloaded trucks according to company safety standards.
- Organized warehouse shelves for optimal space utilization and accessibility.
- Process return items from the customer, ensuring accurate and timely inventory.
- Learning Ambassador train manager and new hire employees and tenure employees.
- Problem solve items that can’t be processed by associates, reducing workflow disruptions and maintaining productivity.
- Assisted in training new associates on warehouse procedures and safety protocols.
- Used pallet jacks to move items to and from warehouse locations.
- Received deliveries, scanned packages, and updated orders in internal database.
Account Manager
Intermarine Shipmanagement Corporation
Philippi, Manila
04.2016 - 01.2019
- Managed client accounts ensuring timely service delivery and issue resolution.
- Developed strong relationships with clients to enhance satisfaction and retention.
- Coordinated communication between clients and internal teams for project updates.
- Prepared monthly financial statements for each account.
Education
Bachelor of Science - Information Technology
Technological Institute of The Philippines
Philippines , Manila 01.2004 - 10.2009
Skills
- Food and beverage service
- Event setup coordination
- Event logistics coordination
- Team collaboration facilitation
- Employee training
- Workflow optimization
- Shipping and receiving
- Client account management
Timeline
Banquet Server
Idle Hour Country Club
07.2022 - Current
Warehouse Associate
Amazon
11.2019 - Current
Account Manager
Intermarine Shipmanagement Corporation
04.2016 - 01.2019
Bachelor of Science - Information Technology
Technological Institute of The Philippines
01.2004 - 10.2009