Annais Ocampo
Downey,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Ideal Home Care. Skilled in customer relations and records management, I excel in multitasking and teamwork, significantly reducing authorization turnaround times and improving data integrity through meticulous attention to detail.
Overview
2
2
years of professional experience
Work History
Customer Service Solutions Representative
La Care
01.2024 - Current
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Authorizations Coordinator
Ideal Home Care
02.2023 - 01.2024
- Ensured compliance with regulatory requirements through meticulous documentation and record-keeping practices.
- Reduced turnaround time for authorizations by identifying bottlenecks and addressing them proactively.
- Managed high-volume caseloads, prioritizing urgent requests to ensure prompt service delivery.
- Resolved escalated issues effectively by collaborating closely with relevant parties to find mutually agreeable solutions that supported patient care needs.
- Streamlined authorization processes by implementing efficient workflow management strategies.
- Improved customer satisfaction by providing timely updates on the status of their authorization requests.
- Conducted regular audits of authorization records to ensure data integrity, implementing corrective actions as needed.
Intake Coordinator
Ideal Home Care
04.2022 - 02.2023
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
Education
Diploma -
Columbus High School
Downey, CA12.2013
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Records Management
- Telephone reception
- Multitasking Abilities
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
Languages
Spanish
Professional Working
Timeline
Customer Service Solutions Representative
La Care
01.2024 - Current
Authorizations Coordinator
Ideal Home Care
02.2023 - 01.2024
Intake Coordinator
Ideal Home Care
04.2022 - 02.2023
Diploma -
Columbus High School