ANNAIS PARRA
Rio Rico,Az
Summary
Results-driven Customer Service Specialist skilled in prioritizing and multitasking in fast-paced environments. Proven ability to resolve escalated customer support issues and foster team collaboration to achieve business objectives. Highly organized Client Service Associate with a talent for building rapport with diverse clientele. Seeking a role that values dedication and hard work.
Overview
1
1
year of post-secondary education
14
14
years of professional experience
Work History
Loan Agent
Az Smart Cash
Nogales, Az
09.2025 - Current
- Processed customer payments in cash, checks, and money orders, ensuring accurate transaction records.
- Managed large amounts of cash securely during transactions.
- Reconciled daily cash office receipts, deposits, and register paperwork to ensure accuracy and compliance.
- Verified store cash counts against sales reports and till records to maintain financial integrity.
- Balanced cash drawers and reported discrepancies to management
- Maintained organized records for invoices, slips, and cash logs
- Supported front-end staff with cash handling questions and procedures
- Ensured all paperwork was completed correctly and submitted on time.
- Maintained a clean and organized workspace according to company standards.
Physical Therapy Aide
Encore Wellness
Tucson, AZ
06.2018 - 01.2023
- Supported physical therapists in patient treatments by setting up equipment, preparing patients, and ensuring comfort throughout sessions.
- Facilitated prescribed exercises with patients to enhance strength and flexibility.
- Documented patient progress accurately, including vital signs and range-of-motion measurements, to inform treatment decisions.
Wellness Coach
Encore Wellness
Tucson, AZ
06.2018 - 01.2023
- Conducted individual consultations with clients to determine their health and wellness goals.
- Developed personalized nutrition plans tailored to the needs of each client.
- Educated clients on healthy lifestyle habits, such as proper diet, exercise, sleep hygiene and stress management.
- Coached clients through goal setting and provided ongoing support
Caregiver
Rancho verde homes
Green Valley, Arizona
10.2016 - 03.2018
- Assisted Rancho Verde Homes residents with daily living and personal care.
- Monitored resident comfort, safety, and changes in condition during shifts.
- Supported meal preparation, feeding, and hydration for resident needs.
- Helped residents with bathing, dressing, grooming, and hygiene routines.
- Documented care activities and reported concerns to nursing staff.
Caregiver
Mountain View Retirement Home
Tucson, Az
12.2014 - 08.2015
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
Server
El Taco Boy
Nogales, Arizona
09.2012 - 12.2013
- Took food and drink orders with careful attention to special requests.
- Delivered tacos, entrees, and beverages promptly to assigned tables.
- Coordinated with kitchen staff on order timing and menu availability.
- Reset tables and prepared dining areas for incoming guests.
- Provided excellent customer service to ensure satisfaction.
Education
EMT - EMT Course
JTED Healthcare
08.2012 - 04.2013
Mountain Rose Academy
Tucson, AZSkills
- Strong Communication Skills, Microsoft Word, Excel, Outlook, PowerPoint
- Financial Reporting
- Microsoft Word
- Excel
- Outlook
- PowerPoint
- Document Management
- Customer Service
- Bilingual
- Strong Communication Skills
- Communication
Timeline
Loan Agent
Az Smart Cash
09.2025 - Current
Physical Therapy Aide
Encore Wellness
06.2018 - 01.2023
Wellness Coach
Encore Wellness
06.2018 - 01.2023
Caregiver
Rancho verde homes
10.2016 - 03.2018
Caregiver
Mountain View Retirement Home
12.2014 - 08.2015
Server
El Taco Boy
09.2012 - 12.2013
EMT - EMT Course
JTED Healthcare
08.2012 - 04.2013
Mountain Rose Academy