Annaissa Rodriguez-Cotton
Houston,TX
Summary
Dynamic Call Center Representative with Perdue Brandon Law Firm, skilled in resolving intricate issues and elevating customer satisfaction. Bilingual in Spanish and English, excels in problem-solving and effective communication, mastering software systems to optimize operations and minimize hold times, ensuring seamless client experiences.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Perdue Brandon Law Firm
11.2021 - 08.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Education
High School Diploma -
North Shore Senior High School
Houston, TXSkills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Resolving issues
- Verbal and written communication
- Call control
- Inbound phone calls
- FLUENT IN Spanish and English
- Answering questions
- Communicating with clients
- Call center operations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Call Center Representative
Perdue Brandon Law Firm
11.2021 - 08.2024
High School Diploma -
North Shore Senior High School
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