Annaka Bruner
Deatsville
Summary
Seasoned Waitress Trainer with comprehensive background in food service and management. Known for effective training and team leadership, resulting in improved customer service and staff performance. Strengths include communication, problem-solving skills, and the ability to motivate others. Previous work has led to increased efficiency of operations and enhanced restaurant reputation.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Waitress Trainer
Hooters
Prattville
06.2022 - 07.2026
- Trained new staff on restaurant procedures and customer service standards.
- Instructed waiters on how to respond appropriately to customer complaints or inquiries.
- Conducted regular evaluations of team performance and provided constructive feedback.
- Demonstrated menu items to enhance staff knowledge and customer engagement.
- Encouraged positive attitude among waiters towards customers by recognizing outstanding performances.
Agent
Globe Life And Accident Insurance Company
Wetumpka
06.2024 - 10.2024
- Conducted thorough needs assessments to recommend appropriate insurance products.
- Facilitated communication between clients and underwriters for policy inquiries.
- Processed policy applications and ensured compliance with company guidelines.
- Managed client accounts and maintained accurate insurance records.
- Provided exceptional customer service and resolved client concerns promptly.
- Educated clients on benefits of life and accident insurance policies effectively.
- Developed customer relationships and ensured satisfaction with services.
- Provided customer service to clients through phone and email communication.
- Responded promptly to customer inquiries and complaints in a professional manner.
Cashier
TJ Max
Prattville
03.2022 - 06.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register efficiently during busy retail hours.
- Processed customer transactions accurately and quickly.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained a clean and organized checkout area for optimal service.
- Handled customer inquiries and resolved issues professionally.
Education
Marketing - Business
Auburn University of Alabama
Montgomery , AL 08.2022 - 07.2026
Skills
- Employee training
- Food safety awareness
- Customer service
- Client management
- Sales techniques
- Project management
- Team collaboration
- Effective communication
- Effective time management
- Team motivation
- Constructive feedback
- Employee engagement
- Body language awareness
Timeline
Agent
Globe Life And Accident Insurance Company
06.2024 - 10.2024
Marketing - Business
Auburn University of Alabama
08.2022 - 07.2026
Waitress Trainer
Hooters
06.2022 - 07.2026
Cashier
TJ Max
03.2022 - 06.2022