Sandra Mcfadden
Oklahoma City
Summary
Seasoned Shift Manager with a proven track record at Long John Silver's, adept in employee training and conflict resolution. Excels in fostering team building and enhancing customer service, significantly boosting staff efficiency and customer satisfaction. Expert in food safety and effective communication, ensuring top-notch dining experiences.
Overview
14
14
years of professional experience
Work History
Waitress Trainer
Around The Corner restaurant
Edmond
05.2020 - Current
- Organized periodic workshops focusing on topics like communication skills, problem solving techniques.
- Provided constructive criticism to help servers improve their skills and increase efficiency levels.
- Evaluated waiter's performance through feedback forms and one-on-one meetings.
- Explained various techniques used in handling large groups of customers efficiently.
- Assisted in developing strategies for improving the overall quality of food service delivered by wait staff members.
- Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
- Conducted refresher courses for experienced waiters on updated menu items and recipes.
Overnight Shift Manager
McDonald's
Choctaw
04.2016 - 09.2019
- Implemented loss prevention policies to reduce shrinkage and maintain inventory integrity.
- Consistently communicated with other managers regarding store operations issues.
- Resolved conflicts between employees in a professional manner while upholding company policy.
- Directed and supervised the overnight team members in providing exceptional customer service.
- Ensured compliance with all safety regulations and policies.
- Investigated customer complaints in a timely manner and took corrective action when necessary.
- Created monthly reports outlining departmental goals and objectives achieved during the period.
- Developed weekly work schedules for staff based on anticipated sales volume and labor costs.
Shift Manager/Key Holder
Long John Silver's
Oklahoma City
04.2014 - 09.2015
- Scheduled personnel shifts based on business needs while ensuring adequate coverage at all times.
- Developed strategies for increasing customer satisfaction ratings.
- Assisted in leading and motivating a team of 10+ employees to ensure excellent customer service.
- Initiated action plans to address any discrepancies or issues in the store's inventory levels.
- Maintained accurate records of employee timecards, attendance, sales transactions, and other pertinent information.
- Conducted weekly reviews of employee performance evaluations.
- Resolved customer complaints promptly and professionally while maintaining a positive attitude towards customers.
- Implemented effective loss prevention measures throughout the store.
- Facilitated conflict resolution between customers and employees as needed.
- Managed shift operations by delegating tasks among team members in order to maximize efficiency.
- Utilized strong communication skills to foster a positive work environment for all employees.
- Performed regular audits of the store's security systems and safety protocols.
- Ensured proper opening and closing procedures were followed daily.
- Maintained detailed records of employee performance reviews and disciplinary actions taken.
- Monitored inventory levels to ensure sufficient stock was available at all times.
- Monitored sales activities to ensure compliance with company policies and regulations.
- Resolved customer complaints promptly and professionally.
- Provided training on store policies, procedures, and standards to new hires and existing staff.
- Created daily reports on store sales, operational expenses, payroll costs.
- Opened and closed store in absence of senior managers.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Supervised bank deposits and security procedures to support store opening and closing.
- Boosted sales through effective merchandising and consistent restocking of high-traffic items.
- Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
Convenience Store Clerk/Key Holder
Paneks grocery
Choctaw
05.2011 - 08.2013
- Received payment from customers and provided change when necessary.
- Assisted in unloading trucks of incoming inventory items.
- Stocked shelves with merchandise according to store layout guidelines.
- Verified accuracy of incoming shipments against invoices.
- Monitored security cameras to detect shoplifting activities and alert management accordingly.
- Processed refunds and exchanges for unsatisfied customers promptly.
- Checked expiration dates on all perishable goods before stocking them on shelves.
- Provided excellent customer service by addressing customer concerns in a timely manner.
- Greeted customers and answered questions about products or services.
- Organized promotional displays in accordance with corporate standards.
- Operated cash registers to process cash, check, and credit card transactions accurately.
- Inspected all equipment regularly to identify any potential issues or malfunctions that may need repair or replacement.
- Maintained cleanliness of the store, including sweeping, mopping, dusting, and organizing shelves.
- Cleaned coffee makers throughout the day to ensure quality beverage preparation for customers.
- Provided assistance to customers in locating items throughout the store.
- Organized back-room storage areas to maximize space utilization.
- Adhered to health codes while preparing food items for sale in accordance with state regulations.
- Managed daily opening and closing procedures such as counting the contents of the cash register drawer at the start and end of shift.
- Performed price checks for customers' requested items using POS system or pricing guns.
- Rotated stock as needed to ensure freshness of product displayed on shelves.
- Restocked shelves continuously with creative displays, keeping products available, visible and eye-catching to customers.
- Assisted management with product display ideas and implemented new displays and initiatives toward greater customer accessibility and increased sales.
- Greeted and engaged customers warmly and generated heavy return business, often learning customer names, product preferences and interests.
- Upsold successfully with of customers by recommending additional in-stock items at point of purchase, regularly outpacing other staff members in sales volume.
- Recognized and respected customer time constraints and preferences by quickly completing transactions for hurried customers while taking time to connect with customers wishing to visit.
- Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
- Interacted with many customers daily.
- Cashiered with two cash registers at once in tandem to maximize customer flow.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Identified defective, incorrect, or missing merchandise and promptly reported to supervisor.
- Prioritized and resolved concerns such as pricing problems, damaged products, and special order requests.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Located items for customers and helped complete purchases by processing payments with system.
- Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
- Performed daily cash drawer counts and reconciliations to ensure accuracy.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Monitored product inventory levels to support completion of order requests and audits.
- Maintained a clean and organized store environment, ensuring a pleasant shopping experience.
- Monitored and reordered inventory to maintain optimal stock levels.
- Processed sales transactions and handled cash and credit card payments.
- Received deliveries, scanned packages, and updated orders in internal database.
- Conducted price checks and updated pricing information as needed.
Education
Certified Nursing Assistant, Home Health Aid Certified - Health
Eastern Oklahoma County Technology
Choctaw , Oklahoma05-2007
High School Diploma -
Choctaw High School
Choctaw , Oklahoma05-2007
Some College (No Degree) - Phycology
Rose State College
Oklahoma City, OKSkills
- Customer service
- Employee training
- Conflict resolution
- Food safety
- Menu knowledge
- Team building
- Effective communication
- Time management
- Quality assurance
- Problem solving
- Reservation management
- Efficient movement
- Order accuracy
- Energy and enthusiasm
- Employee engagement
- Food safety awareness
- Body language awareness
- Food allergy safety
- Salesmanship
- Memory retention
- Patience and tact
- Point of sale (POS) system operations
- Staff monitoring
- High volume dining
- Allergy awareness
- New employee mentoring
- Sanitation standards
- Company policies
- Exceptional communication
Timeline
Waitress Trainer
Around The Corner restaurant
05.2020 - Current
Overnight Shift Manager
McDonald's
04.2016 - 09.2019
Shift Manager/Key Holder
Long John Silver's
04.2014 - 09.2015
Convenience Store Clerk/Key Holder
Paneks grocery
05.2011 - 08.2013
Certified Nursing Assistant, Home Health Aid Certified - Health
Eastern Oklahoma County Technology
High School Diploma -
Choctaw High School
Some College (No Degree) - Phycology
Rose State College