Samantha Samantha Perez
Derby
Summary
Committed to the same job for 4 years. Demonstrated expertise in training waitstaff, elevating service quality, and enhancing customer satisfaction. Proven ability to mentor and develop team members, showcasing strong communication and leadership skills.
Overview
4
4
years of professional experience
Work History
Waitress Trainer
Waitressing
07.2021 - Current
- Trained new waitstaff on menu knowledge and service standards to enhance customer experience.
- Delivered exceptional customer service by anticipating guest needs and addressing concerns promptly.
- Developed training materials and resources to streamline onboarding processes for new employees.
- Implemented best practices in customer service, resulting in increased guest satisfaction scores.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
Education
High School Diploma -
Derby High School
Derby, KS05-2023
Skills
- Constructive feedback
- Memory retention
- Guest engagement
- Exceptional customer service
- Customer service
- Sales expertise
- Sales techniques
- Performance improvement
- Customer satisfaction
- Exceptional communication
- POS system operation
- Detail-oriented
Languages
Spanish
Native or Bilingual
Interests
- Passionate about balancing physical health with mental and emotional wellness
- Personal Development and Self-Improvement
Timeline
Waitress Trainer
Waitressing
07.2021 - Current
High School Diploma -
Derby High School