Citlalli Silva
Streamwood,IL
Summary
Seasoned Waitress Trainer recognized for exceptional ability to train staff in high-volume dining environments, ensuring productivity and efficiency in task completion. Possess specialized skills in customer service training, conflict resolution, and team leadership. Excel at communication, adaptability, and problem-solving, leveraging these soft skills to foster a positive work culture and enhance customer satisfaction.
Adaptable worker familiar with FOH and BOH operations. Hardworking collaborator with background providing exceptional customer service and friendly food service to ensure guest satisfaction.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Waitress Trainer
Taqueria Los Fernandez
Streamwood, Illinois
08.2024 - 07.2025
- Trained new waitstaff on menu items and service protocols.
- Demonstrated proper food handling and safety procedures to team members.
- Assisted in creating training materials for onboarding processes.
- Facilitated role-playing exercises to enhance customer interaction techniques.
- Encouraged teamwork and communication among waitstaff during busy hours.
- Encouraged positive attitude among waiters towards customers by recognizing outstanding performances.
- Instructed waiters on how to respond appropriately to customer complaints or inquiries.
- Demonstrated proper methods of taking orders from customers accurately and efficiently.
Customer Service Manager
McDonald's Restaurant
Streamwood, Illinois
05.2021 - 09.2024
- Supervised daily operations to ensure efficient customer service delivery.
- Trained staff on company, customer interaction techniques.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
Education
Streamwood High School
Streamwood, ILSkills
- Training staff
- Menu knowledge
- Food safety
- Order accuracy
- Team collaboration
- Effective communication
- Customer interaction techniques
- Feedback analysis
- Body language awareness
- Food allergy safety
- Constructive feedback
- Memory retention
- Food running skills
Languages
Spanish
Native/ Bilingual
Timeline
Waitress Trainer
Taqueria Los Fernandez
08.2024 - 07.2025
Customer Service Manager
McDonald's Restaurant
05.2021 - 09.2024
Streamwood High School