Maria Martinez
Moreno Valley,CA
Overview
26
26
years of professional experience
1
1
Certification
Work History
Waitress Trainer
Lucky Greek
Moreno Valley, CA
03.1998 - Current
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
- Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
- Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
- Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.
- Delivered personalized attention to each trainee''s learning style during training sessions to optimize comprehension of material.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Developed and implemented strategies to motivate and incentivize server performance and service delivery.
- Monitored new server performance and offered continuous support throughout training period.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Utilized effective communication techniques to support server learning and comprehension.
Cook Specialist
Our Country Side Resort
Perris, CA
09.2015 - 04.2024
- Demonstrated adaptability by quickly learning new recipes as menu items rotated seasonally or based on availability.
- Contributed to positive guest experiences by accommodating special dietary requests and modifications.
- Implemented cost-saving measures through careful monitoring of portion sizes and ingredient usage.
- Reduced food waste by efficiently managing inventory and utilizing ingredients before expiration dates.
- Increased repeat business by consistently executing delicious meals that exceeded guest expectations.
- Developed new menu items, incorporating diverse flavors and cultural influences for an innovative dining experience.
- Provided exceptional support during peak hours to maintain fast-paced service without compromising dish quality or presentation.
- Participated in menu planning meetings with management to develop a cohesive strategy for seasonal offerings and specials.
- Focused on continuous improvement through ongoing study of current culinary trends and techniques, sharing knowledge with fellow team members to elevate overall kitchen performance.
- Routinely inspected all equipment for proper functionality, promptly reporting any issues or concerns to management.
- Assisted in training new hires on proper cooking techniques, equipment usage, and kitchen protocols.
- Managed food costs effectively while maintaining high-quality ingredients sourced from local vendors when possible.
- Efficiently executed large catering orders, ensuring accurate preparation within tight time constraints for seamless event service.
Education
Rowland Height High School
Rowland Heights, CA06.1981
Skills
- Team motivation
- Body Language Awareness
- Patience and Tact
- Order Accuracy
- Role Modeling
- Reservation Management
- Energy and enthusiasm
- Food safety awareness
- Coaching and Mentoring
- Memory retention
- Efficient Movement
- Shift Scheduling
- Salesmanship
- Personal grooming
- Exceptional communication
- Restaurant procedures knowledge
- Safe handling procedures
- Food and beverage pairings
- Item promotion
- Daily specials memorization
- Allergy awareness
- High-volume dining
- Dining area maintenance
- Tableside Service
- Cash Handling
- Front-of-house display creation
- Restaurant Operations
- Menu Memorization
- Employee Mentoring
- Staff Scheduling
- Company policies
- Team Member Training
- Safe Food Handling
- Sanitation Standards
- Food presentation
- Food Safety Compliance
- Food Quality Standards
- Quality Control
- Kitchen Communication
- Service prioritization
- Training expertise
- POS System proficiency
- Food running skills
- Kitchen staff coordination
- Order Management
- Staff Monitoring
- Guest Relations Management
- Server Management
- Food station setup
- Menu presentation
- Food spoilage prevention
- New employee mentoring
- Critical Thinking
- Attention to Detail
Certification
Food handelers card
Languages
Spanish
Full Professional
Timeline
Cook Specialist
Our Country Side Resort
09.2015 - 04.2024
Waitress Trainer
Lucky Greek
03.1998 - Current
Rowland Height High School
Food handelers card