Annakay Daley
Villa Rica,GA
Summary
Detail-oriented Teller with extensive experience in cash handling and banking operations. Proficient at leveraging strong communication and problem-solving skills to effectively address customer needs. Committed to delivering exceptional customer service while fostering positive relationships with customers. Proven ability to adapt in fast-paced environments and consistently meet customer expectations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Teller
Wells Fargo Bank, N.A.
01.2022 - Current
- Maintaining a cash drawer.
- Actively participate in branch opening and closing procedures.
- Disbursed cash and checks to customers while maintaining security of my cash drawer, assigned elements and adhering to policies and procedures.
- Efficiently process high volume transactions while paying attention to detail, ensuring accuracy and minimizing wait times.
- Improved customer satisfaction by providing exceptional customer service guided by the Behavior Framework.
- Developed strong relationships with customers by utilizing available Next Best Conversations and Customer Segment Flags to assist customers with their financial goals.
- Educate customers on use of mobile apps to conveniently do their banking.
- Provide training to new tellers on banking systems and utilizing resources to provide a consistent customer experience.
- Servicing branch ATM's
- Assist with daily vault count
- Preparing and releasing shipment
- Ordering cash on Branch Icom
CREW MEMBER\ CERTIFIED SWING MANAGER
McDonalds
11.2017 - Current
- Train crew members on how to perform tasks correctly.
- Oversee five shifts each week with up to fifteen employees and as much as $1000 per hour in sales.
- Meet labor targets on consistent basis through increase sales.
- Oversee food preparation and monitor safety protocols.
- Train staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintain kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivate staff to perform at peak efficiency and quality.
- Handle money, balanced tills, process refunds and prepare bank deposits.
- Verify prepared food meets standard for quality and quantity before serving to customers.
ACCOUNTING CLERK
Fedlin Limited
10.2013 - 10.2017
- Input high volume of monthly invoices with consistent accuracy.
- Completed biweekly payroll for company personnel.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Communicated with suppliers to reconcile invoice payments.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Managed accounts payable and receivables and payroll.
- Prepared reports for upper management detailing key financial metrics.
CUSTOMER SERVICE REPRESENTATIVE
Jamaica Livestock Association
09.2009 - 10.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Provided information regarding charge accounts.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services, and company information.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Answered constant flow of customer calls.
Education
Bachelor of Science - Business Administration\Finance
Colorado Technical University
Colorado Springs, COSkills
- Exceptional customer service
- Excellent time management skills
- Critical Thinking
- Team Leadership
- Strong work ethic
Certification
- The National Society of Leadership and Success- Foundations of Leadership.
Timeline
Teller
Wells Fargo Bank, N.A.
01.2022 - Current
CREW MEMBER\ CERTIFIED SWING MANAGER
McDonalds
11.2017 - Current
ACCOUNTING CLERK
Fedlin Limited
10.2013 - 10.2017
CUSTOMER SERVICE REPRESENTATIVE
Jamaica Livestock Association
09.2009 - 10.2012
Bachelor of Science - Business Administration\Finance
Colorado Technical University
Awards
2024 National Branch Network MVP
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