ANNAKAY RANKINE
Kansas City
Summary
Customer Service Representative experienced in enhancing customer satisfaction through proactive engagement and tailored solutions. Achieved improved customer satisfaction ratings by implementing effective resolution strategies and providing personalized consultations. Focused on building loyalty and enhancing overall customer experiences.
Overview
12
12
years of professional experience
Work History
Beauty Consultant
Walgreens
Kansas City
07.2025 - Current
- Advised customers on skincare and cosmetic product selections to meet individual needs.
- Demonstrated application techniques for beauty products, improving customer satisfaction and confidence.
- Advised customers on skincare and cosmetic product selection.
- Demonstrated makeup application techniques to enhance customer experience.
- Managed inventory of beauty products and ensured shelf organization.
Pharmacy Technician
Walgreens
Kansas City
08.2024 - Current
- Assisted pharmacists with patient consultations and medication therapy management.
- Processed prescriptions accurately and efficiently for diverse customer needs.
- Managed inventory levels, ensuring medications were stocked and organized.
Shift Leader
Walgreens
Kansas City
05.2024 - 06.2025
- Trained and mentored new team members on store procedures.
- Managed inventory levels and organized product displays effectively.
- Supervised daily operations and ensured compliance with safety standards.
Mail Handler
Perfect Output
Kansas City
01.2016 - 08.2024
- Sorted and placed mail into mailboxes and post office boxes, ensuring accurate delivery and organization.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Distributed mail to twenty customers per shift, providing timely service and enhancing customer satisfaction.
- Carried out day-to-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Released registered and special delivery letters and packages to recipients, securing signatures for accountability.
CSA
Walgreens
Kansas City
05.2022 - 08.2023
- Assisted large volume of customers daily with positive attitude, enhancing customer satisfaction.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Educated customers on special promotions and provided detailed product information, enhancing their shopping experience.
- Developed and implemented customer service initiatives, reducing wait times and improving service efficiency.
- Assisted customers with product inquiries and service requests.
- Informed customers about special promotions and provided detailed information for various products.
- Educated customers on promotions and loyalty programs available in-store.
- Executes excellent sales floor merchandising and selling.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Computer Technician
Modem Tester
Kansas City
04.2014 - 05.2016
- Diagnosed hardware failures using tools and replaced non-functional components to restore system functionality.
- Diagnosed hardware issues and performed repairs on various computer systems.
- Installed, configured, and maintained operating systems and software applications.
- Provided technical support to users via phone, email, and in-person interactions.
Education
Turner High School
Kansas City, USASkills
- Skincare product knowledge
- Cosmetic application techniques
- Product Knowledge
- Client consultation
- Complaint resolution
- Inventory Management
- Demo preparation
- Customer Account Management
Timeline
Beauty Consultant
Walgreens
07.2025 - Current
Pharmacy Technician
Walgreens
08.2024 - Current
Shift Leader
Walgreens
05.2024 - 06.2025
CSA
Walgreens
05.2022 - 08.2023
Mail Handler
Perfect Output
01.2016 - 08.2024
Computer Technician
Modem Tester
04.2014 - 05.2016
Turner High School