Anna Kersey
Summary
Passionate Young Creative striving for positive change. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Cosmetologist
Self-employed
Atlanta, GA
01.2012 - Current
- Independently maintain clientele, offering a variety of services including: precision cuts, color application and personal grooming
- Self-educate to remain current on industry techniques, sanitation regulations, and product lines.
Server & Bartender
Paolinos
Decatur, GA
01.2023 - 07.2023
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
HR Recruiter – Simulation Supervisor
UPS Customer Center
01.2020 - 01.2021
- Conducted interviews for seasonal positions in order to achieve adequate staffing
- Operated control tower while assigning trucks to doors for unloading
Dispatcher - National Account Manager
Coyote Logistics
01.2018 - 01.2020
- Communicated with all departments to confirm rate agreements while building consistent carrier accounts
- Facilitated freight loads between shippers and carriers
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
Server & Bartender
Folk Art
Atlanta, GA
01.2016 - 01.2018
- Served food and beverages promptly with focused attention to customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
Education
Cosmetology Diploma -
West Georgia Technical College
2012
Art Major
University of West Georgia
2010
Skills
- Affinity Designer & Procreate
- Microsoft Office
- Sketch Design
- Creative Arts Talent
- Critical Thinking
- Writing and Editing
- Communications Support
- Festival Bartender 2015-2023
- Care Planning
Timeline
Server & Bartender
Paolinos
01.2023 - 07.2023
HR Recruiter – Simulation Supervisor
UPS Customer Center
01.2020 - 01.2021
Dispatcher - National Account Manager
Coyote Logistics
01.2018 - 01.2020
Server & Bartender
Folk Art
01.2016 - 01.2018
Cosmetologist
Self-employed
01.2012 - Current
Cosmetology Diploma -
West Georgia Technical College
Art Major
University of West Georgia