Anna L. Apodaca
El Paso,TX
Summary
Store Manager with a proven track record at Coronado TV & Appliance Repair, excelling in customer service and parts procurement. Demonstrated ability to enhance store operations and customer relations through effective problem-solving and outstanding communication. Skilled in inventory and cash management, ensuring operational excellence without exceeding budget constraints.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
16
16
years of professional experience
Work History
Store Manager
Coronado TV & Appliance Repair
7112 N. Mesa, El Paso, Tx. 79912
08.2008 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled Technicians for their daily operations of Service Calls, Installs, Pick-up's & Deliveries.
- Parts Procurement Specialist. Tasked with locating parts for warranty and non-warranty orders through manuals and Manufacturer Parts lists to get correct parts for repairs. Researching for Repair Bulletins and Repair Error Codes to get Tech the most relevant information needed for the job.
- Returned parts for refund and Core returns. Follow through to make sure we were credited.
- Completing tickets and submitting warranty claims for payment.
- monitoring inventory levels and placing orders when needed.
- Reviewing budgets and invoices
- On occasion, would need to calculate Techs weekly production and do payroll on Intuit.
Education
No Degree - Education
EPISD
El Paso, TXAssociate of Arts - Massage Therapy Specialist
Mesilla Valley School of Therapeutic Arts
Las Cruces, NM08-2002
High School Diploma -
Canutillo High School
Canutillo, TX05-1995
Skills
- Customer service
- Parts research and ordering
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Store opening and closing
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Cash management
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Coronado TV & Appliance Repair
08.2008 - Current
No Degree - Education
EPISD
Associate of Arts - Massage Therapy Specialist
Mesilla Valley School of Therapeutic Arts
High School Diploma -
Canutillo High School